Luxury Front Office Manager - Pre-Opening Wellness Resort

Bali Jobs Recruitment by Claire Tomkins; Kecamatan Ubud; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Bali Jobs Recruitment by Claire Tomkins is assisting a pre-opening ultra-luxury wellness property in Ubud, Bali to hire an experienced Front Office Manager. The role leads all front office operations and crafts a personalised guest experience from pre-opening through ongoing operations.

The candidate will balance operational excellence with guest relations, standards development, and team leadership to deliver seamless check-in/check-out, VIP service, and cost control in a 5‑star setting.

Qualifications

• Minimum 2 years in a similar role within internationally recognised 5‑star luxury resorts in Indonesia.
• Diploma or degree in Hospitality Management, Hotel Management, Tourism, or related field preferred.
• Strong knowledge of front office operations including check-in/check-out, room allocation and concierge services.
• Proven experience handling VIP guests, complaints, and service recovery.
• Proficiency in Property Management Systems (PMS) and front office systems.
• Strong leadership and team management, with ability to recruit, train and develop a high‑performing team.
• Good financial understanding including budgeting, room revenue, upselling and cost control.
• Fluent in English, both written and spoken.
• Experience in hotel pre-opening operations or establishing standards is advantageous.

Responsibilities

• Lead and oversee front office operations for smooth daily activity.
• Supervise front desk, guest relations, concierge and other front office functions.
• Ensure seamless arrivals, departures, room assignments and personalised service.
• Maintain high guest satisfaction through effective complaint handling and service recovery.
• Recruit, train and develop a professional front office team.
• Establish and implement front office SOPs and service standards.
• Coordinate with Housekeeping, Reservations, and other departments for seamless operations.
• Manage budgets, staffing, room revenue, upselling opportunities, and costs.
• Monitor guest feedback and drive continuous improvements in service delivery.
• Maintain the hotel's service standards and overall guest experience.

Skills

Front Office Leadership

VIP Guest Handling

PMS Proficiency

Guest Relations

Check-in/Check-out

Room Allocation

Upselling & Revenue

Budgeting

English Fluency

Team Management

Education

Hospitality Management Diploma

Hotel Management Degree

Tools

PMS Systems

Job description

Bali Jobs Recruitment by Claire Tomkins is assisting a pre-opening ultra-luxury wellness property in Ubud, Bali to hire an experienced Front Office Manager. The role leads all front office operations and crafts a personalised guest experience from pre-opening through ongoing operations.

The candidate will balance operational excellence with guest relations, standards development, and team leadership to deliver seamless check-in/check-out, VIP service, and cost control in a 5‑star setting.