Pre-Opening Luxury Front Office Manager - Wellness Resort

Bali Jobs Recruitment; Kecamatan Ubud; On-site; IDR 700,000,000 - 1,000,000,000; Full time

Job summary

Bali Jobs Recruitment is seeking an experienced Front Office Manager for a pre-opening ultra-luxury wellness property in Ubud, Indonesia. You will lead all front office operations, ensuring seamless guest experiences from arrival to departure while upholding the highest service standards during the hotel's launch phase.

Ideal candidates bring at least 2 years in a similar role at 5-star luxury resorts in Indonesia, with a hospitality degree, strong PMS knowledge, and a proven track record in

Qualifications

• Minimum 2 years in a similar role at 5-star luxury resorts in Indonesia.
• Diploma or degree in Hospitality/Hotel Management preferred.
• Strong knowledge of front office operations including check-in/out and room allocation.
• Experience handling VIP guests and service recovery.
• Proficiency with PMS and front office systems.
• Strong leadership to recruit, train and develop a high-performing team.
• Solid budgeting, revenue awareness and cost control.
• Fluent English written and spoken.

Responsibilities

• Lead and oversee all front office operations for a pre-opening luxury property.
• Supervise front desk, guest relations, concierge and related functions.
• Ensure seamless guest arrivals, departures and personalised services.
• Maintain high guest satisfaction through effective complaint handling.
• Recruit, train and develop a guest-oriented front office team.
• Establish SOPs, procedures and service standards for front office.
• Coordinate with Housekeeping, Reservations and other departments to ensure smooth operations.
• Manage budgets, staffing, room revenue, upselling and costs.
• Monitor guest feedback and drive continuous improvement.

Skills

Front Office Ops

PMS Proficiency

Guest relations

Leadership

Budget awareness

Education

Hospitality management degree

Tools

PMS

Job description

Bali Jobs Recruitment is seeking an experienced Front Office Manager for a pre-opening ultra-luxury wellness property in Ubud, Indonesia. You will lead all front office operations, ensuring seamless guest experiences from arrival to departure while upholding the highest service standards during the hotel's launch phase.

Ideal candidates bring at least 2 years in a similar role at 5-star luxury resorts in Indonesia, with a hospitality degree, strong PMS knowledge, and a proven track record in