Luxury Dining Guest Experience Host & Cashier

Bobobox; Cipanas; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Bobobox FnB at Puncak, Bogor is seeking a Host/Cashier to warmly greet guests, manage reservations, seat guests, and coordinate with service and kitchen teams for a smooth dining flow from arrival to departure.

You should have 1–2 years in guest-facing hospitality, a high school diploma, excellent communication and organizational skills, a polished appearance, and a readiness to work on-site in a luxury-brand environment.

Qualifications

• Minimum high school or a diploma in hospitality/tourism management preferred.
• 1–2 years of experience in a guest-facing role within a restaurant, hotel, or similar hospitality environment; luxury or fine-dining experience preferred.
• Exceptional interpersonal and communication skills, with the ability to engage guests warmly and professionally.
• Strong organizational skills to manage reservations, seating flow, and payment processes efficiently.
• Accuracy and attention to detail in handling transactions and billing.
• Well-groomed, professional appearance in line with the Bobobox FnB business's luxury brand standards.
• Naturally hospitable, courteous, and attentive to guest needs.
• Proactive problem solver with a positive attitude.
• High level of integrity and trustworthiness in handling financial transactions.
• Flexibility to work varying shifts, including evenings, weekends, and public holidays.
• Willing to work on-site at Puncak, Bogor.

Responsibilities

• Greet guests promptly with a genuine smile, making them feel welcomed and valued from the moment they enter.
• Handle phone, online, and walk-in reservations; update booking systems accurately to ensure efficient table allocation.
• Escort guests to their tables in a timely manner, ensuring a smooth seating flow that balances guest comfort with operational capacity.
• Monitor table turnover and collaborate with the service team to optimize seating arrangements during peak hours.
• Coordinate between the service and kitchen teams to keep guest waiting times reasonable and manage special seating requests.
• Represent the Bobobox FnB business's refined hospitality standards through polished appearance, professional language, and attentive service.
• Handle all digital payment transactions with speed, precision, and transparency.
• Ensure all bills are correct, itemized, and presented to guests clearly and courteously.
• Count and reconcile cash drawers accurately at the end of shifts, following company procedures.
• Thank guests warmly, ensuring their final impression is as memorable and positive as their welcome.
• Address any billing concerns or discrepancies promptly and politely to maintain guest trust.
• Maintain accurate payment records and follow all financial control policies.

Skills

Customer service

Communication

Reservations management

Hospitality

Organization

Attention to detail

Polished appearance

Education

High school diploma or hospitality/tourism background

Tools

POS/payment systems

Job description

Bobobox FnB at Puncak, Bogor is seeking a Host/Cashier to warmly greet guests, manage reservations, seat guests, and coordinate with service and kitchen teams for a smooth dining flow from arrival to departure.

You should have 1–2 years in guest-facing hospitality, a high school diploma, excellent communication and organizational skills, a polished appearance, and a readiness to work on-site in a luxury-brand environment.