Luxury Club Millésime & Butler Services Leader

Sofitel; Batukandik; On-site; IDR 360,000,000 - 500,000,000; Full time

Job summary

Sofitel Bali Nusa Dua Beach Resort invites a passionate Club Millésime & Butler Assistant Manager to join our Rooms Division and support daily operations of Club Millésime and Butler Services. Lead a team to deliver elevated, personalized experiences for VIP and suite guests, ensuring discretion and premium service at all times.

You will coordinate with Front Office, Housekeeping, and F&B, while training staff, planning manpower, and upholding Sofitel standards.

Qualifications

• Minimum 3–5 years in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.
• Supervisory or leadership experience in a luxury hotel is preferred.
• Strong knowledge of luxury guest service and personalized service delivery.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong attention to detail and a genuine passion for luxury hospitality.
• Experience using Opera Cloud or other Property Management Systems is an advantage.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English; additional languages are a plus.

Responsibilities

• Support the smooth daily operation of Club Millésime and Butler Services.
• Lead and coach the team to deliver exceptional and personalized guest experiences.
• Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.
• Anticipate guest needs and ensure preferences are well communicated and followed up.
• Handle guest requests, feedback, and service recovery professionally.
• Conduct daily briefings and monitor service standards, grooming, and operational readiness.
• Coordinate closely with Front Office, Housekeeping, F&B, and other departments for seamless experiences.
• Support manpower planning, training, and operational administration.
• Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.
• Champion Cousu Main Service and create meaningful moments for our guests.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Problem-solving

Attention to detail

Luxury hospitality

Opera Cloud familiarity

Microsoft Office

Shift work flexibility

Tools

Opera Cloud

Property Management Systems

MS Office

Job description

Sofitel Bali Nusa Dua Beach Resort invites a passionate Club Millésime & Butler Assistant Manager to join our Rooms Division and support daily operations of Club Millésime and Butler Services. Lead a team to deliver elevated, personalized experiences for VIP and suite guests, ensuring discretion and premium service at all times.

You will coordinate with Front Office, Housekeeping, and F&B, while training staff, planning manpower, and upholding Sofitel standards.