Luxury Beverage Operations Manager

Accor; Indonesia; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Sofitel Bali Nusa Dua Beach Resort is seeking a Beverage Manager to oversee beverage operations across all restaurants, bars, lounges, and banquet functions. You will lead menu development, ensure quality and presentation, and drive guest engagement while maintaining luxury standards.

The role emphasizes budgeting, cost control, and staff development to optimize profitability and guest satisfaction in a premium resort setting.

Qualifications

• Minimum of 3-5 years of managerial experience in beverage operations within a luxury hotel or premium lifestyle venue.
• Extensive knowledge of international wines, spirits, cocktails, and emerging non-alcoholic beverage trends.
• Strong business acumen, with proven experience in budgeting, cost control, and revenue growth.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
• Strong organizational and time management skills, with excellent attention to detail.
• High level of professionalism, integrity, and discretion.
• Ability to multitask effectively and remain composed under pressure.
• Flexibility to work rotating shifts, weekends, and public holiday

Responsibilities

• Oversee daily beverage operations across all restaurants, bars, lounges, and banquet functions, ensuring operational efficiency and service excellence.
• Develop and implement beverage menus, including signature cocktails, wine lists, and seasonal promotions, in accordance with Sofitel brand standards and guest preferences.
• Ensure the consistency, quality, and presentation of all beverages served across the property.
• Monitor beverage service standards and guest satisfaction, implementing improvements where necessary.
• Ensure compliance with health, hygiene, and safety regulations, including HACCP standards and applicable local requirements.
• Ensure proper bar setup, equipment maintenance, stock management, and cleanliness to maintain operational readiness at all times.
• Manage beverage costs through effective inventory control, purchasing, portion management, and waste reduction.
• Analyze beverage sales reports and financial performance to identify opportunities for revenue growth and improved profitability.
• Prepare and monitor beverage budgets, forecasts, and financial reports to support business objectives.
• Lead, mentor, and motivate beverage and bar teams to deliver exceptional service in line with Sofitel's luxury standards.
• Conduct regular training sessions on mixology, wine knowledge, beverage presentation, service etiquette, and upselling techniques.
• Evaluate team performance, provide constructive feedback, and support individual development and career progression.
• Foster a culture of creativity, accountability, teamwork, and continuous improvement.
• Engage personally with guests to gather feedback, ensure satisfaction, and build lasting guest loyalty.
• Handle guest feedback and complaints professionally, ensuring timely follow-up and effective service recovery.
• Anticipate guest preferences and emerging beverage trends to create personalized and memorable beverage experiences.
• Collaborate with the Marketing team to develop beverage-related events, promotions, and brand partnerships.
• Develop and implement initiatives to increase beverage sales, strengthen market positioning, and improve outlet performance.
• Support the creation of distinctive beverage experiences that differentiate the resort and reinforce its luxury brand identity.

Skills

Leadership

Budgeting

Cost control

Revenue growth

Menu development

Guest engagement

Team development

Communication

Multitasking

Tools

Inventory management software

Job description

Sofitel Bali Nusa Dua Beach Resort is seeking a Beverage Manager to oversee beverage operations across all restaurants, bars, lounges, and banquet functions. You will lead menu development, ensure quality and presentation, and drive guest engagement while maintaining luxury standards.

The role emphasizes budgeting, cost control, and staff development to optimize profitability and guest satisfaction in a premium resort setting.