Executive lounge manager - club millesime

Accor; Provinsi Bali; On-site; IDR 190,000,000 - 260,000,000; Full time

Job summary

Sofitel Bali Nusa Dua Beach Resort in Bali invites a seasoned Club Millésime Manager to lead our exclusive executive lounge team and curate unforgettable luxury experiences for our guests.

Reporting to the Assistant Director of Rooms, you will ensure flawless service from morning check-ins to evening aperitifs, mentor a multicultural team, and collaborate with F&B, Housekeeping and Front Office to maintain the resort's refined ambience.

Qualifications

• At least 5 years in luxury hospitality, including 2+ years leading a team in an Executive Lounge, Front Office, or Guest Relations.
• Deep knowledge of luxury guest service protocols, etiquette, and butler artistry.
• Excellent problem-solving and decision-making skills, remains calm under pressure.
• Outstanding communication and interpersonal skills with a passion for guest service.
• Proven ability to lead, motivate, and coach multicultural teams.
• Strong organizational and time-management skills with meticulous attention to detail.
• Uphold professionalism, integrity and discretion at all times.
• Experience using Opera Cloud or PMS; proficiency in Microsoft Office is a plus.

Responsibilities

• Lead and manage daily operations of Club Millésime Lounge to maintain Sofitel luxury service.
• Oversee all guest journey aspects from arrivals to refined F&B, creating a welcoming exclusive sanctuary.
• Inspire and coach lounge Attendants and Butlers to deliver gracious, anticipatory service.
• Maintain a warm presence during peak times to connect with guests.
• Coordinate with F&B, Housekeeping, and Front Office for seamless operations.
• Oversee lounge ambiance, presentation, and attention to detail.
• Address guest feedback and turn service recovery into delight.
• Provide training on luxury etiquette and cultural awareness.
• Uphold policies, safety practices and financial guidelines.
• Review guest satisfaction insights and elevate service offerings.
• Oversee lounge inventory and reporting.
• Prepare operational reports highlighting guest preferences and team milestones.
• Conduct energizing daily briefings for VIP movements and events.
• Safeguard guest privacy with discretion and warmth.

Skills

Leadership

Guest service

Problem-solving

Communication

Team leadership

Organizational

Discretion

Opera Cloud

Tools

Opera Cloud (PMS)

Microsoft Office

Job description

Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

Job Description

We are seeking a passionate, polished, and intuitive Club Millésime Manager to lead our exclusive executive lounge team and curate unforgettable luxury experiences for our guests.

Club Millésime is the signature executive lounge concept featured across Sofitel Hotels & Resorts, designed to offer an exclusive, high-end sanctuary for guests staying in Club rooms, suites and villas, as well as eligible top-tier Accor Live Limitless loyalty members.

Reporting directly to the Assistant Director of Rooms you will serve as the heart of Club Millésime, ensuring every detail, from morning check-ins to evening aperitifs, exudes sophistication, warmth, and seamless excellence.

Your responsibilities includes:

• Lead and manage the daily operations of Club Millésime Lounge to ensure Sofitel’s signature luxury service standards shine in every interaction.

• Oversee every aspect of the guest journey, from seamless personalized arrivals to refined food and beverage services, creating a beautifully welcoming and exclusive sanctuary.

• Supervise, inspire, and empower our lounge team, includingAttendants, and Butlers, to deliver gracious, intuitive, and anticipatory service from the heart.

• Maintain a warm, engaging presence during peak times to connect with guests, anticipate their desires, and ensure tailored personal care.

• Coordinate seamlessly with Food & Beverage, Housekeeping, and Front Office teams to foster harmonious communication and operational excellence across the resort.

• Keep a thoughtful eye on daily lounge ambiance, presentation, and details to ensure our environment reflects Sofitel’s distinctive aesthetic and polish.

• Address guest feedback and handle service recovery with natural empathy, discretion, and a proactive desire to turn challenges into delighted experiences.

• Nurture, train, and mentor the team in luxury etiquette, cultural awareness, and warm communication to support their professional growth.

• Uphold operational policies, financial guidelines, and health and safety practices to ensure a safe, smooth, and trustworthy environment.

• Review guest feedback and satisfaction insights with care to continuously elevate and refine our service offerings.

• Oversee lounge inventoryand operational reporting with clarity and mindfulness.

• Prepare thoughtful operational reports that highlight guest preferences, team milestones, and fresh opportunities for guest delight.

• Conduct energizing daily briefings to align cross departmental teams on VIP movements, upcoming events, and special guest moments.

• Safeguard guest privacy with complete discretion while maintaining the highest level of professional warmth and integrity at all times.

Qualifications

• Bring at least 5 years of experience in luxury hospitality, including 2 or more years inspiring a team within an Executive Lounge, Front Office, or Guest Relations role.

• Possess deep, intuitive knowledge of luxury guest service protocols, etiquette, and butler artistry, with the credibility to set the standard for others.

• Demonstrate excellent problem-solving and decision-making skills, with the ability to remain calm under pressure.

• Exhibit outstanding communication and interpersonal skills, combined with a genuine passion for guest service.

• Show a proven ability to lead, motivate, and coach multicultural teams.

• Display strong organizational and time-management skills, along with meticulous attention to detail.

• Uphold a high level of professionalism, integrity, and discretion at all times.

• Bring experience using Opera Cloud or other Property Management Systems (PMS) as an added advantage.

• Maintain proficiency in Microsoft Office applications.

• Communicate effortlessly in fluent spoken and written English, with additional languages considered a plus.

• Demonstrate flexibility and willingness to work rotating shifts, weekends, and public holidays