Lux Spa Concierge – Guest Experience Lead

Raffles Hotels & Resorts; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Raffles Jakarta is seeking a Spa Receptionist to greet guests warmly, manage bookings, and provide information on spa treatments and facilities, ensuring a flawless luxury experience.

This role works with the Spa and Wellness team to coordinate reservations and guest services, delivering personalized attention and a sophisticated service standard consistent with Raffles’ renowned brand.

Qualifications

• Educational Background: A high school diploma or equivalent is the minimum educational requirement.
• Guest Service Skills: A strong background in guest service, with a demonstrated ability to provide warm and professional interactions that align with luxury standards.
• Communication Abilities: Excellent verbal and written communication skills are essential for effectively interacting with guests and coordinating with colleagues from diverse backgrounds.
• Organizational Skills: Attention to detail, the ability to manage a busy schedule, and effective organizational skills.
• Multilingual Proficiency: Proficiency in multiple languages is often preferred, as it helps accommodate international guests.
• Computer Literacy: Basic computer skills, including knowledge of booking software, email, and office applications, are important for managing appointments and records.
• Prior Experience: While prior experience as a receptionist or in guest service is beneficial, entry-level positions may be available for those who demonstrate the necessary skills and a passion for the hospitality industry.

Responsibilities

• The Spa Receptionist is responsible for creating a warm and welcoming first impression while ensuring a seamless and personalized spa experience for every guest.
• Working closely with the Spa and Wellness team, the Spa Receptionist ensures smooth coordination and attentive service throughout the guest journey.

Skills

Guest service

Communication

Organizational skills

Multilingual

Computer literacy

Education

High school diploma

Tools

Booking software

Job description

Raffles Jakarta is seeking a Spa Receptionist to greet guests warmly, manage bookings, and provide information on spa treatments and facilities, ensuring a flawless luxury experience.

This role works with the Spa and Wellness team to coordinate reservations and guest services, delivering personalized attention and a sophisticated service standard consistent with Raffles’ renowned brand.