Lubricants Account Executive

PT Baria Bulk Terminal; Jakarta Utara; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

PT Baria Bulk Terminal in Jakarta seeks an Account Executive to manage customer accounts across local and export markets, ensuring smooth order execution and strong client relationships.

The role requires excellent organization, clear communication, and coordination with Production, PPIC, Purchasing, Warehouse, and Logistics to meet delivery timelines. Fresh graduates with potential are welcome.

Qualifications

• Experience in lubricants, automotive, chemical, or FMCG preferred.
• Proven ability to manage multiple accounts in a fast-paced setting.
• Fresh graduates with high potential welcome.

Responsibilities

• Manage an assigned portfolio for local and export markets.
• Receive, review, and process customer purchase orders timely.
• Coordinate with Production, PPIC, Purchasing, Warehouse, Logistics.
• Monitor order progress and provide updates to customers.
• Oversee domestic deliveries and export shipments per schedules.
• Be the primary contact between customers and internal teams.
• Conduct post-delivery follow-ups to ensure satisfaction.
• Address product inquiries with relevant teams as needed.
• Identify and pursue new business opportunities locally and internationally.
• Analyze sales history and customer trends for growth opportunities.

Skills

Customer relationship

Time management

Cross-functional coordination

English proficiency

Education

Bachelor's in Business

Tools

ERP software

Job description

Job Description:
Responsible for managing and nurturing customer accounts across both domestic and international markets. In this role, you will ensure the seamless execution of sales orders, build enduring client relationships, and drive effective cross-functional coordination with internal teams from order receipt through to final delivery. This position requires an individual with exceptional organizational skills, impeccable communication, and the ability to thrive while managing multiple priorities simultaneously.

Key Responsibilities:

Manage and maintain an assigned portfolio of customer accounts for both local and export markets.

Receive, thoroughly review, and accurately process customer purchase orders in a timely manner.

Collaborate closely with Production, PPIC, Purchasing, Warehouse, and Logistics teams to guarantee seamless and timely order fulfillment.

Monitor order progress proactively and provide consistent, transparent updates to customers.

Coordinate and oversee domestic deliveries and export shipments in strict compliance with agreed schedules and logistics requirements.

Serve as the primary point of contact between customers and internal departments to resolve inquiries, issues, or disputes efficiently.

Conduct post-delivery follow-ups to ensure high customer satisfaction and foster long-term client retention.

Address product-related inquiries by consulting and coordinating with technical, production, or marketing teams as needed.

Identify, develop, and pursue new business opportunities in both local and international markets, including managing initial inquiries and preparing formal quotations.

Analyze sales history and customer purchasing trends to identify potential areas for business optimization and revenue growth.

Qualifications & Requirements:

Prior experience in the lubricants, automotive, chemical, or FMCG industries is highly advantageous.

Proven ability to work effectively in a fast-paced environment and successfully manage multiple accounts.

A proactive, highly responsible individuals with a strong customer-centric mindset.

Outstanding coordination, communication, and interpersonal skills.

Detail-oriented with exceptional organizational and time-management capabilities.

Fluent in English (both written and spoken) with strong business communication skills is a plus point

Previous experience as an Account Executive is preferred, though fresh graduates with strong potential are welcome to apply.