Logistics Customer Service & Discrepancy Lead

Volvo Group; Balikpapan; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive salary

Career progression

On-the-job training

Supportive work environment

Company events in Balikpapan

Job summary

Our client in Balikpapan is seeking a committed Customer Service Officer to join the team. You will deliver high-quality customer support, address inquiries, and ensure satisfaction across all touchpoints, both in person and over the phone.

Based in a dedicated office space in Balikpapan, you will represent the company's commitment to excellence and contribute to a positive customer experience within the local community.

Qualifications

• Previous experience in a customer service role is required.
• Excellent interpersonal and communication skills.
• Proficiency in using office software and basic helpdesk tools.
• Ability to multitask and maintain a customer-first mindset.

Responsibilities

• Handle customer inquiries and provide information regarding products and services.
• Resolve customer issues and complaints efficiently and professionally.
• Process customer orders, forms, and applications accurately.
• Maintain customer records and update information in the CRM system.
• Collaborate with other departments to ensure a seamless customer journey.

Skills

Customer service

Interpersonal skills

Office software

Helpdesk tools

Multitasking

Customer-first mindset

Tools

Helpdesk tools

Job description

Our client is seeking a committed and professional Customer Service Officer to join their team in Balikpapan . You will be responsible for delivering high-quality customer support, addressing inquiries, and ensuring customer satisfaction across all touchpoints. This role requires a strong understanding of customer needs and the ability to communicate effectively in person and over the phone. Working within a dedicated office space, you will play a key role in representing the company's commitment to excellence and contributing to a positive customer experience within the local community.

About the Role

Our client is seeking a committed and professional Customer Service Officer to join their team in Balikpapan . You will be responsible for delivering high-quality customer support, addressing inquiries, and ensuring customer satisfaction across all touchpoints. This role requires a strong understanding of customer needs and the ability to communicate effectively in person and over the phone. Working within a dedicated office space, you will play a key role in representing the company's commitment to excellence and contributing to a positive customer experience within the local community.

Key Responsibilities

• Handle customer inquiries and provide information regarding products and services.
• Resolve customer issues and complaints efficiently and professionally.
• Process customer orders, forms, and applications accurately.
• Maintain customer records and update information in the CRM system.
• Collaborate with other departments to ensure a seamless customer journey.

Requirements

• Previous experience in a customer service role is required.
• Excellent interpersonal and communication skills.
• Proficiency in using office software and basic helpdesk tools .
• Ability to multitask and manage time effectively in a busy environment.
• A strong sense of responsibility and a customer-first mindset.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
• On-the-job training and skill development.
• A supportive and professional work environment in Balikpapan .
• Access to company-sponsored events and activities.