Balikpapan Customer Service Officer – Growth & Impact

Volvo Group

Balikpapan

On-site

IDR 78,120,000 - 122,760,000

Full time

11 days ago
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Benefits offered by this job

Competitive salary
Career progression
On-the-job training
Supportive work environment
Company events in Balikpapan

Job summary

Our client in Balikpapan is seeking a committed Customer Service Officer to join the team. You will deliver high-quality customer support, address inquiries, and ensure satisfaction across all touchpoints, both in person and over the phone.

Based in a dedicated office space in Balikpapan, you will represent the company's commitment to excellence and contribute to a positive customer experience within the local community.

Qualifications

  • Previous experience in a customer service role is required.
  • Excellent interpersonal and communication skills.
  • Proficiency in using office software and basic helpdesk tools.
  • Ability to multitask and maintain a customer-first mindset.

Responsibilities

  • Handle customer inquiries and provide information regarding products and services.
  • Resolve customer issues and complaints efficiently and professionally.
  • Process customer orders, forms, and applications accurately.
  • Maintain customer records and update information in the CRM system.
  • Collaborate with other departments to ensure a seamless customer journey.

Skills

Customer service
Interpersonal skills
Office software
Helpdesk tools
Multitasking
Customer-first mindset

Tools

Helpdesk tools

Job description

Our client in Balikpapan is seeking a committed Customer Service Officer to join the team. You will deliver high-quality customer support, address inquiries, and ensure satisfaction across all touchpoints, both in person and over the phone.

Based in a dedicated office space in Balikpapan, you will represent the company's commitment to excellence and contribute to a positive customer experience within the local community.

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