Logistics Business Operations Officer

MODENA; Cilandak Timur; Sur place; IDR 120 000 000 - 180 000 000; Plein temps

Résumé du poste

MODENA is seeking a detail-oriented New Business Operations Officer to support contract administration, shipment monitoring, and customer coordination. You will collaborate with internal teams and external customers to ensure accurate documentation and smooth execution across shipment and O2C processes.

Ideal candidates have a Bachelor's degree in related field, 1–3 years in operations, and strong Excel and communication skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree in related field.
• 1–3 years in business operations or related roles.
• Strong communication and coordination skills.
• Proficiency in Excel.

Responsabilités

• Monitor and manage internal and external shipment contracts and ensure accurate data entry in the Transportation Management System (TMS).
• Maintain and update customer agreements (PKS), quotations and related documentation for accuracy and alignment with terms.
• Coordinate with cross-functional teams to monitor external customer shipments and track delivery progress.
• Monitor the Order-to-Cash (O2C) process for each shipment and align records, documentation, and billing.
• Handle customer inquiries and shipment-related feedback, providing timely updates and weekend communications when required.

Connaissances

Contract administration

Logistics coordination

Data entry

Communication

Negotiation

Formation

Bachelor's degree in Operations Management

Outils

Excel

TMS

Description du poste

MODENA is a leading consumer electronics and home appliances company committed to delivering innovative solutions that enhance everyday living. As we continue to expand our business and explore new opportunities, we are looking for passionate individuals to join our team and grow with us.

About the Role

We are looking for a detail-oriented and proactive New Business Operations Officer to support and manage day-to-day business operations, particularly in contract administration, shipment monitoring, and customer coordination.

In this role, you will work closely with internal teams and external customers to ensure smooth operational execution, accurate documentation, and effective coordination throughout the shipment and Order-to-Cash (O2C) processes.

Key Responsibilities

• Contract & Shipment Data Management: Monitor and manage internal and external shipment contracts, including new route contracts, and ensure accurate and timely data entry into the Transportation Management System (TMS).
• Contract Administration: Maintain and update customer agreements (PKS), quotations, and other related documentation to ensure completeness, accuracy, and alignment with agreed business terms.
• Shipment Operations Monitoring: Coordinate with cross-functional teams to monitor external customer shipments, track delivery progress, and ensure smooth operational execution.
• Order-to-Cash Monitoring: Monitor the Order-to-Cash (O2C) process for each shipment, ensuring proper coordination and alignment between order records, shipment documentation, and billing processes.
• Customer Coordination & Support: Handle customer inquiries and shipment-related feedback, provide timely updates, and support weekend communication when required to accommodate customers with 24/7 operational needs.

Requirements

• Bachelor's degree in Operations Management, Business Management, Logistics, Supply Chain Management, or a related field.
• 1-3 years of experience in Business Operations, Sales Operations, Business Development, Account Management, or a related role.
• Good understanding of sales operations, business processes, contract administration, and shipment or logistics coordination.
• Strong communication, negotiation, and coordination skills, with the ability to collaborate effectively with internal teams and external customers.
• Detail-oriented, organized, and proactive, with the ability to manage multiple operational activities and proficiency in Microsoft Office, particularly Excel.