Learning Experience & Knowledge Manager

Golden Agri Resources; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Golden Agri Resources is seeking a senior Learning & Development leader in Jakarta to design and implement the annual L&D blueprint aligned with business objectives. You will modernize the learning experience using microlearning, social learning, blended formats, and gamification, while driving a culture of continuous growth.

You will also establish governance for knowledge management, capture critical knowledge from experts, and ensure materials are accessible and up to date across the

Qualifications

• Bachelor's degree from a reputable university.
• 10+ years in People Development / Knowledge Management / Digital Learning Platforms.
• Hands-on LMS and KM platform experience, Moodle preferred.
• Strong instructional design and change management knowledge.

Responsibilities

• Lead development of Learning & Development blueprint aligned with business priorities.
• Modernize learning experiences with microlearning, social and blended options.
• Foster a culture of lifelong learning through communities and campaigns.
• Establish and optimize knowledge management framework and platforms.

Skills

LMS administration

Knowledge management

Instructional design

Change management

Stakeholder engagement

Project management

Communication

Empathy

People development

Education

Bachelor's degree

Tools

Moodle

Confluence

Notion

Intranet

Job description

Job Description Summary

Responsible for leading the development, growth, and management of the organization's learning ecosystem (learning experience and learning culture) as well as its knowledge management system. This role ensures that employees have access to strategic knowledge, continuously develop their professional capabilities, and that the organization's knowledge assets are effectively captured, securely maintained, and leveraged to drive business innovation.

Job Description

Learning Experience & Culture Development

• Develop L&D Strategy: Design and implement the annual Learning & Development blueprint aligned with the organization's business objectives and strategic priorities.
• Modernize the Learning Experience: Create engaging, employee-centric learning solutions by leveraging approaches such as microlearning, social learning, blended learning, and gamification.
• Drive a Learning Culture: Initiate and lead internal learning initiatives, including knowledge-sharing sessions, learning communities, and continuous learning campaigns to foster a culture of lifelong learning.
• Measure Learning Impact: Evaluate the effectiveness of learning programs using metrics such as Return on Investment (ROI) and Return on Expectations (ROE), and continuously improve learning outcomes based on insights.

Knowledge Management

• Knowledge Management Governance: Establish and optimize the organization's knowledge management framework, including platforms (e.g., Intranet, Notion, Confluence) and standard operating procedures (SOPs) for capturing, organizing, and sharing organizational knowledge.
• Knowledge Retention: Identify, capture, and document critical institutional and tacit knowledge from subject matter experts to minimize knowledge loss due to employee turnover.
• Knowledge Accessibility: Ensure learning materials, policies, best practices, and case studies are well-organized, easily searchable, accessible, and consistently updated.
• Knowledge Audit: Conduct periodic reviews of organizational knowledge assets to ensure information remains relevant, accurate, and up to date while removing obsolete content.

Team Management & Cross-Functional Collaboration

• Strategic Business Partnership: Collaborate with Heads of Department and business leaders to identify capability gaps, assess learning needs, and develop competency-building initiatives aligned with business priorities.
• Vendor Management: Evaluate, select, and manage relationships with external learning providers, e-learning platform vendors, facilitators, and consultants to ensure high-quality learning solutions and cost-effective service delivery.

Job Requirements

• Bachelor's Degree from any major from reputable university
• Minimum 10 years of experience in People Development / Knowledge Management / Digital Learning Platforms.
• Hands-on experience in implementing and administering Learning Management Systems (LMS) and Knowledge Management (KM) platforms; Moodle experience is preferred.
• Strong understanding of instructional design methodologies (e.g., ADDIE and Agile Learning Design) as well as Change Management principles to support learning transformation and organizational capability development.
• Good communication, stakeholder engagement and presentation skills.
• Strong managerial & Project Management Skills: Ability to efficiently and effectively plan, manage, and execute a project is an essential aspect of this role. This includes the ability to create project schedules, allocate resources, identify risks, and coordinate teams to ensure projects are completed according to plan and on time.
• High level of empathy to understand and address the learning and development needs of employees across all organizational levels.
• People oriented, open-minded, easygoing, and emotionally mature, proactive interactions, embracing new challenges, and thriving in dynamic, high-exposure environments.
• Willing to work at Sinarmas Land Plaza, Thamrin

“Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person”

We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia. Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations.

Why join us?

Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.