Learning & Development Specialist: Training & Digital Learning

Pt Gadai Mulia Sejahtera; Jawa Barat; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

The St. Regis Jakarta is seeking an Learning & Development Manager to lead the design, delivery, and evaluation of training programs that align with the hotel's mission and guest experience standards. You will partner with property leadership to identify development needs and implement impactful learning initiatives.

Key responsibilities include needs assessments, program design, and measurement of training effectiveness to demonstrate ROI and support business results.

Qualifications

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality and creates a positive atmosphere for guest relations while training.
• Measures the effectiveness of training to ensure a return on investment.

Responsibilities

• Administers employee training programs and promotes participation.
• Evaluates training effectiveness to ensure ROI.
• Works with property leadership to identify development needs and deliver targeted programs.

Job description

Learning & Development Manager - The St. Regis Jakarta

Job Description

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**