Creator Education & Growth Intern — Tiktok Live

Tiktok Pte Ltd (Tiktok); Jakarta Pusat; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to lead and align training initiatives with the property's mission.

You will work with the leadership team to identify development needs and design programs that enhance product knowledge, service excellence, and leadership skills. You will administer, assess, and refine training programs, ensuring ongoing staff development and measurable ROI.

Qualifications

• 2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in HR or related area; certified trainer.
• OR 4-year bachelor’s degree in HR/ Hospitality/ Business Administration; certified trainer; no work experience required.

Responsibilities

• Administering Employee Training Programs and promoting training opportunities.
• Evaluating Training Programs Effectiveness and measuring ROI.
• Developing Training Program Plans and Budgets linked to business goals.
• Managing Training Budgets and department expenditures in alignment with HR goals.

Skills

Training delivery

Needs assessment

Employee development

Leadership

Customer service focus

Education

Associate degree in HR/ Hospitality/ Business

Bachelor’s degree in HR/ Hospitality/ Business

Job description

Learning & Development Manager - The St. Regis Jakarta

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies