Learning Development Operations Specialist

Kopi Kenangan; Jakarta Selatan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Kopi Kenangan, a fast-growing Indonesian retail brand, is seeking a Learning Development Operations Specialist to join the Learning & Development team in Jakarta. You will create visual learning content, storyboard and produce short-form videos, and translate complex processes into engaging assets for frontline and office teams.

The role combines design, edtech, and data analytics to optimize learning engagement; you will manage LMS data, analyze metrics, and explore AI tools to accelerate

Qualifications

• Bachelor’s degree with a minimum of 4 years of experience in digital learning content creation or instructional media design.
• Hands-on expertise in graphic design, photography, videography, and short-form video production.
• Proven ability to simplify complex technical, product, or operational procedures into engaging learning assets.
• Proficient in MS Excel / Google Sheets for learning metrics.
• Tech-forward mindset with eagerness to explore AI tools to accelerate content creation and analytics.
• Collaborative and detail-oriented with a passion for employee development.

Responsibilities

• Visual Learning Content Creation: design infographics and guides for training programs.
• Short-Form Video & Media Production: storyboard, shoot, and edit microlearning modules.
• Operational Simplification: translate store workflows into clear training content.
• LMS Analytics & Data Insights: manage LMS data, validate and analyze learning metrics.
• AI-Enhanced Workflow: leverage AI tools to streamline content drafting and instructional design.
• Coordinate learning content across Kopi Kenangan’s 1,200+ outlets and regional teams.

Skills

Graphic design

Video production

Instructional design

Data analysis

AI tooling

Education

Bachelor's degree

Tools

Canva

Adobe Photoshop

CapCut

Google Sheets

Job description

Transform knowledge into engaging visual experiences across a fast-growing retail ecosystem! Kopi Kenangan is seeking a creative, data-savvy Learning Development Operations Specialist to join our Learning & Development (L&D) team. Working at the intersection of digital content creation, visual design, educational technology, and data analytics, you will translate operational and product knowledge into interactive microlearning, short videos, and visual guides. If you love blending design tools, AI tech, and data insights to empower thousands of team members, step into this exciting role with us!

Ideal Candidate Profile:

• Education & Experience: Bachelor’s degree with a minimum of 4 years of experience in digital learning content creation or instructional media design.
• Creative & Visual Mastery: Highly creative with hands‑on expertise in graphic design, photography, videography, and short‑form video production (using tools like Canva, Adobe Photoshop, CapCut, or equivalent).
• Content Translation: Proven ability to simplify complex technical, product, or operational procedures into intuitive, engaging learning assets.
• Data & Analytical Skills: Proficient in MS Excel / Google Sheets (formulas, IF statements, pivot tables, data layering) to validate, organize, and analyze learning metrics.
• Tech & AI Curiosity: Tech‑forward mindset with an eagerness to explore AI tools to accelerate content creation, workflow efficiency, and learning analytics.
• Mindset & Collaboration: Detail-oriented, collaborative, and passionate about continuous learning and employee development.

Job Role:

• Visual Learning Content Creation: Design infographics, key visuals, educational guides, and digital learning assets for training programs using design and editing software.
• Short-Form Video & Media Production: Plan, storyboard, shoot, and edit short‑form videos, photos, and microlearning modules for frontline and office teams.
• Operational Simplification: Turn complex F&B store workflows, product recipes, and operational standards into clear, visually captivating training content.
• LMS Analytics & Data Insights: Manage Learning Management System (LMS) data, perform data validation and analysis, and generate insights to optimize learning engagement and identify skill gaps.
• AI-Enhanced Workflow: Leverage modern AI tools to streamline content drafting, visual concepting, productivity, and instructional design workflows.
• Kopi Kenangan: 1,200+ outlets across Indonesia
• Kenangan Coffee Malaysia: 200+ store locations
• Kenangan Coffee Singapore: 10 locations and growing
• Kenangan Coffee India: 10 stores and aggressive expansion plans
• Global Footprint: Expanding footprint across Taiwan, Australia, and the Philippines