LCL station manager, Indonesia

maersk; Jakarta Pusat; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Maersk is seeking an experienced LCL Station Manager to lead end-to-end LCL operations and customer service teams in Indonesia. The role requires strong leadership, a deep understanding of LCL processes, and a focus on delivering exceptional service across export and import shipments.

The candidate should have 5+ years in global logistics, with 1-3 years in a leadership role, and be proficient in MS Office and CargoWise.

Qualifications

• Minimum 5 years of experience in a global logistics organisation, including 1-3 years in a people leadership role.
• Strong operational expertise in LCL, with hands-on experience across ocean freight, trucking, and customs processes.
• Proven people management and stakeholder management capabilities, with a collaborative and team-oriented approach.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience with CargoWise is an advantage.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities within tight deadlines.
• Proficient in spoken and written English.

Responsibilities

• Oversee and manage end-to-end LCL operations and customer service teams.
• Lead the Operations and Customer Service teams supporting LCL export and import shipments across Indonesia.
• Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
• Lead, mentor, and develop a high-performing team responsible for LCL operations.
• Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
• Ensure accurate and timely invoicing and payment processing.
• Identify and implement opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication and alignment across internal and external stakeholders.

Skills

LCL operations

People management

Stakeholder management

Excel

Tools

CargoWise

MS Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

• We are seeking an experienced and motivated LCL Station Manager to oversee and manage end-to-end Less-than-Container Load (LCL) operations. The ideal candidate will lead the LCL Operations and Customer Service teams, ensuring seamless execution of export and import processes while delivering exceptional customer service. This role requires strong leadership capabilities, attention to detail, and a deep understanding of logistics and supply chain operations.
• Lead the Operations and Customer Service teams supporting LCL export and import shipments across Indonesia.
• Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
• Lead, mentor, and develop a high-performing team responsible for LCL operations.
• Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
• Ensure accurate and timely invoicing and payment processing.
• Identify and implement opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication and alignment across internal and external stakeholders.

We're looking for

• Minimum 5 years of experience in a global logistics organisation, including 1-3 years in a people leadership role.
• Strong operational expertise in LCL, with hands‑on experience across ocean freight, trucking, and customs processes.
• Proven people management and stakeholder management capabilities, with a collaborative and team‑oriented approach.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience with CargoWise is an advantage.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities within tight deadlines.
• Proficient in spoken and written English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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