L2 Storage Engineer Data Center

Lintasarta; Jakarta Pusat; On-site; IDR 300,000,000 - 480,000,000; Full time

Job summary

Lintasarta is seeking a Storage/Infrastructure Engineer in Jakarta to install, configure, monitor, and troubleshoot data center storage infrastructure (SAN/NAS/backup). The role handles Level 2 incidents and ensures data availability, performance, and integrity across HPE 3PAR, Dell EMC, or NetApp platforms.

You will configure storage arrays, manage capacity and replication, monitor performance metrics, and coordinate with server, network, and virtualization teams.

Qualifications

• Minimum 2-3 years of storage/infrastructure engineering in a data center.
• Experience with HPE 3PAR, Dell EMC, or NetApp platforms.
• Understanding of SAN, NAS, RAID, LUN masking, zoning, and thin provisioning.

Responsibilities

• Install, configure, and maintain storage arrays.
• Configure SAN/NAS connectivity and multipathing.
• Configure replication and backups; participate in DR drills.
• Monitor performance and handle Level 2 incidents; escalate when needed.
• Prepare documentation and coordinate with server, network, and application teams.

Skills

Storage engineering

Troubleshooting

SAN/NAS administration

Documentation

Incident handling

Education

Diploma (D3)/Bachelor’s Degree in Informatics/Engineering/Related field

Tools

HPE 3PAR

Dell EMC

NetApp ONTAP

Unisphere/CLI/SSMC

Veeam/Commvault

Job description

Responsible for the installation, configuration, monitoring, and troubleshooting of data center storage infrastructure (SAN/NAS/backup), including handling Level 2 incidents (escalated from L1/NOC), and ensuring data availability, performance, and integrity. Candidates must have experience or knowledge in at least one of the following platforms: HPE 3PAR, Dell EMC, or NetApp.

Key Responsibilities:

1. Storage Administration & Operations

• Install, configure, and maintain storage arrays (HPE 3PAR/Primera, Dell EMC: VNX/Unity/PowerStore/VMAX/PowerMax, or NetApp FAS/AFF running ONTAP)
• Provision storage: create volumes/LUNs, pools/aggregates, host mappings, and masking according to application/server requirements
• Manage capacity, including thin provisioning, tiering, storage efficiency (deduplication, compression), and capacity planning
• Perform firmware/microcode/ONTAP upgrades and patching in accordance with change management procedures

2. SAN/NAS Connectivity

• Configure and troubleshoot the SAN fabric (Fibre Channel, iSCSI), including zoning on FC switches (Brocade/Cisco MDS)
• Configure and troubleshoot NAS services (NFS/SMB/CIFS), including export policies, shares, permissions, and Active Directory integration
• Configure multipathing (MPIO, PowerPath, Device Mapper Multipath) on Windows/Linux/VMware servers
• Troubleshoot connectivity issues (HBA, SFP, cables, LIF/ports, link errors, latency)

3. Replication, Backup & Disaster Recovery

• Configure and monitor replication: HPE Remote Copy/Peer Persistence, Dell EMC SRDF/RecoverPoint/MirrorView, or NetApp SnapMirror/SnapVault/MetroCluster
• Manage snapshots and application-consistent backups (e.g., NetApp SnapCenter)
• Support backup & restore operations (Veeam, Commvault, Dell EMC Data Domain/Avamar/NetWorker)
• Participate in DR drills and ensure RPO/RTO targets are met

4. Monitoring & Troubleshooting

• Monitor performance (IOPS, throughput, latency, utilization) and hardware health (disks, controllers/nodes, power, cache)
• Handle L2 incidents: disk failures, degraded RAID, controller/node failover, performance degradation
• Prepare incident reports (RCA) and elevate to vendor/L3 when necessary, including opening cases with vendor support

5. Documentation & Coordination

• Prepare and maintain documentation (SAN diagrams, configurations, SOPs, runbooks)
• Coordinate with server, virtualization, network, and application teams
• Perform regular preventive maintenance and health checks

Qualifications:

• Minimum Diploma (D3)/Bachelor’s Degree (S1) in Informatics Engineering, Computer Engineering, Telecommunications, or a related field
• Minimum 2-3 years of experience as a Storage/Infrastructure Engineer in a data center environment
• Knowledge or experience in at least one of: HPE 3PAR, Dell EMC, or NetApp, covering:
• HPE 3PAR: CPG, Virtual Volume (VV), Virtual Domain, Remote Copy, Adaptive Optimization, and CLI/SSMC tools
• Dell EMC: Unisphere, SRDF, FAST/tiering, RecoverPoint, or Data Domain
• NetApp: ONTAP (CLI and System Manager), SVM, aggregates, FlexVol/FlexGroup, LIF, igroup/LUN mapping, Snapshot, SnapMirror/SnapVault, and storage efficiency
• Understanding of storage concepts: SAN, NAS, RAID, LUN masking, zoning, thin provisioning, snapshots, replication
• Understanding of FC, iSCSI, as well as NFS/SMB protocols
• Able to independently perform Level 2 troubleshooting, including reading logs and performance metrics
• Basic understanding of server operating systems (Linux/Windows) and virtualization (VMware/Hyper-V) related to storage integration