Key Accounts Executive (Customers Retention)

Cartrack; Jakarta Selatan; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company with millions of subscribers, seeks a Key Accounts Executive (Customers Retention) to manage relationships with existing customers, proactively explain new products, and maximize the value of current packages.

You will collaborate with Support, Operations and Product teams, maintain accurate CRM records, identify upsell opportunities, and drive retention, engagement and revenue growth across the customer base.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.
• Self-motivated, results-driven, and able to work independently.
• Comfortable making outbound calls and conducting client follow-ups.

Responsibilities

• Manage and maintain relationships with existing customers.
• Proactively contact clients to explain the latest products, features, and services.
• Ensure customers maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the client base.
• Provide consultative support to optimize usage of our platform and services.
• Address customer queries and service-related issues promptly.
• Collaborate with internal teams to resolve client matters effectively.
• Maintain accurate CRM records.
• Achieve retention, engagement, and revenue growth targets.

Skills

Account management

Customer success

Sales

Communication skills

Interpersonal skills

Outbound calls

Relationship building

Education

Bachelor’s/Diploma in Business/Marketing/Communications

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Requirements

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Must be Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.
• Self-motivated results-driven, and able to work independently.
• Comfortable making outbound calls and conducting client follow-ups.