Key Accounts Executive (Customers Retention)

Cartrack; Cikoko; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Cartrack is seeking a Key Accounts Executive (Customers Retention) to manage and grow relationships with existing clients across regions. You will proactively introduce new features, maximize value, and collaborate with support, product, and operations to resolve issues.

You should have 1–3 years in account management or sales, strong communication, and a consultative mindset; Diploma or Degree required; English fluency essential.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Must be Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.

Responsibilities

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Skills

Fluent English

Account management

Communication

Client relationships

Sales

Education

Diploma or Degree in Business/Marketing/Communications

Tools

CRM software

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Requirements

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Must be Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.
• Self-motivated results-driven, and able to work independently.
• Comfortable making outbound calls and conducting client follow-ups.