Key Account Supervisor

PT Korea Tomorrow & Global TSPM; Setiabudi; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Korea Tomorrow & Global TSPM is seeking a seasoned Key Account Manager to drive sales and distribution with major Modern Trade partners in Indonesia. You will develop account plans, monitor SLAs, and coordinate with cross-functional teams to maximize market share.

The role requires strong negotiation and data-driven decision making. The ideal candidate has 3–5 years in Key Account or FMCG sales, proficient Excel and PowerPoint skills, and willingness to conduct regular market visits to ensure

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 3–5 years of experience in Key Account Management, Modern Trade, B2B Sales, or Sales, preferably FMCG.
• Experience handling Modern Trade channels like Alfamidi, Alfamart, Indomaret, Circle K, Family Mart, etc.
• Experience managing major Modern Trade or Key Account customers is highly preferred.
• Strong understanding of sales performance management (sell-in, sell-out, distribution, productivity, market share, service level).
• Proven experience in developing and executing sales strategies, promotional programs, and trade marketing activities.
• Strong analytical skills for sales data, market trends, and competitor activities.
• Experience in managing Service Level Agreements (SLA) and customer-related operational issues.

Responsibilities

• Manage and develop assigned Key Account customers to achieve sales targets.
• Develop, analyze, implement, and evaluate sales strategies and account plans.
• Monitor and maintain service levels per SLA and minimize penalties.
• Analyze and resolve business process deviations and customer complaints.
• Prepare and analyze regular business performance reports (sell-in, sell-out, SLA, productivity, market share).
• Conduct market and outlet visits to monitor product availability and compliance with plans.
• Plan, propose, execute, monitor, and evaluate promotional programs across Key Accounts.
• Monitor promotional expenditures and ensure budget utilization.
• Conduct market intelligence and competitor analysis to identify opportunities.

Skills

Key Account management

Sales strategy

SLA management

Data analysis

PowerPoint

Excel

Negotiation

Stakeholder management

Education

Bachelor's degree in Business Administration / Marketing / Management

Tools

Microsoft Excel

PowerPoint

Job description

• Manage and develop assigned Key Account (KA) customers to achieve sales, distribution, and business targets set by the Management.
• Develop, analyze, implement, and evaluate sales strategies and account plans to maximize business growth and account performance.
• Monitor and maintain service levels in accordance with agreed Service Level Agreements (SLA), ensuring customer requirements are fulfilled, and potential penalties are minimized.
• Analyze and resolve business process deviations, operational issues, and customer complaints by coordinating with internal stakeholders and relevant departments.
• Prepare, review, and analyze regular business performance reports, including sell-in, sell-out, service level, productivity, distribution, and market share.
• Conduct regular market and outlet visits to monitor product availability, execution quality, product placement, and compliance with agreed business plans.
• Plan, propose, execute, monitor, and evaluate promotional programs and trade activities across assigned Key Accounts.
• Manage promotional agreements and monitor promotional expenditures to ensure effective budget utilization and optimal business results.
• Conduct market intelligence and competitor analysis to identify market trends, business opportunities, and potential strategies to improve sales and market share.
• Monitor product availability and proactively manage potential out-of-stock (OOS) issues by coordinating with Merchandisers, Sales teams, and other related stakeholders.
• Build and maintain strong relationships with Key Account customers and internal cross-functional teams.
• Lead, coordinate, and monitor the performance and execution of team members or related resources supporting Key Account activities.
• Ensure all business activities are conducted in accordance with company policies, procedures, and authorized business processes.
• Perform other duties and responsibilities as assigned by the superior.

Job Requirements

• Bachelor's degree in Business Administration, Management, Marketing, or other relevant fields.
• Minimum 3–5 years of experience in Key Account Management, Modern Trade, B2B Sales, or Sales, preferably within the FMCG industry.
• Experience handling Modern Trade Channel like Alfamidi, Alfamart, Indomaret, Circle K, Family Mart and etc.
• Experience handling major Modern Trade or Key Account customers is highly preferred.
• Strong understanding of sales performance management, including sell-in, sell-out, distribution, productivity, market share, and service level.
• Proven experience in developing and executing sales strategies, promotional programs, and trade marketing activities.
• Strong analytical skills with the ability to analyze sales data, market trends, competitor activities, and business performance.
• Experience in managing and monitoring Service Level Agreements (SLA) and handling customer-related operational issues.
• Strong negotiation, communication, stakeholder management, and relationship-building skills.
• Demonstrated leadership and coordination skills with the ability to work effectively with cross-functional teams.
• Proactive, detail-oriented, results-driven, and able to identify business opportunities and solve problems effectively.
• Proficient in Microsoft Excel and PowerPoint; experience with data analysis and reporting is an advantage.
• Willing to conduct regular business and outlet visits as required.
• Good command of English, both written and spoken, is preferred.