Key Account Manager - Freight Forwarding (Jakarta)

DSV - Global Transport and Logistics; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

DSV – Global transport and logistics in Jakarta is seeking a seasoned Key Account Manager to drive relationships with major country accounts and optimize commercial opportunities. You will analyze business reviews, ensure SOP handovers, and monitor compliance across functions.

This role emphasizes stakeholder coordination and proactive problem solving. Ideal candidates will have 2+ years in freight forwarding, strong English, and solid MS Office skills.

Qualifications

• Diploma / Bachelor's Degree in any major.
• Minimum 2 years as a Key Account Manager in the Freight Forwarding business or relevant experience.
• Basic knowledge in Logistics & Freight Forwarding, specifically in Commercial.
• Expertise and professionalism in Customer contacts, understanding of Customer requirements, analysis and resolution of problems and complaints.
• Local market knowledge, vertical market update (Customers, Product).
• Good interpersonal, written and verbal communication skills.
• Customer focus.
• Problem solving & decision making skills.
• Organized, flexible and able to prioritize work under tight deadlines.
• English (Fluent in verbal and written).
• High competency with Microsoft Office (Word, Excel & PowerPoint).

Responsibilities

• Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendations to Management.
• Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.
• Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.
• Attend monthly / quarterly / annual Customer review meetings.
• Ensure monthly / quarterly / annual business review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner.
• Ensure minutes of meetings from monthly, quarterly and yearly business reviews are distributed to all relevant stakeholders and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable.
• Ensure any concerns and / or complaints from Customer are timely escalated to all relevant stakeholders.
• Perform quality and timely update and maintenance of the data in Sales system (Ms. Dynamics) and monitor use of Customer Applications.

Skills

Key Account Management

Logistics knowledge

Customer communication

English fluency

Education

Diploma/Bachelor's Degree

Tools

Microsoft Office

Job description

DSV – Global transport and logistics in Jakarta is seeking a seasoned Key Account Manager to drive relationships with major country accounts and optimize commercial opportunities. You will analyze business reviews, ensure SOP handovers, and monitor compliance across functions.

This role emphasizes stakeholder coordination and proactive problem solving. Ideal candidates will have 2+ years in freight forwarding, strong English, and solid MS Office skills.