Key Account Manager - CA

Merck; Indonesia; Remote; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Remote work

Job summary

Merck in Indonesia seeks an Account Manager to build and sustain relationships with veterinarians, pet clinics and pet owners, driving scientific knowledge of our portfolio. You will identify stakeholders, opportunities and coordinate cross-functional resources to meet business goals.

The role emphasizes omni-channel communication, account planning, and performance tracking with a strong focus on animal health products and key accounts.

Qualifications

• Bachelor's degree in Veterinary Medicine, Marketing, or related field.
• Minimum 3 years of experience in sales, key account management, or business development, preferably in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG.
• Strong knowledge of the Companion Animal market and veterinary customer channels.
• Excellent written and verbal communication; ability to convey scientific and commercial information.
• Analytical ability to assess sales performance, opportunities, and competitive trends.
• Ability to work cross-functionally with sales, SCM, finance, communities, veterinarians and KOLs.
• Proficient in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools.

Responsibilities

• Developing and maintaining long-term engagements with Pet Clinics (veterinarians) and pet owners and other stakeholders.
• Drive our Company product scientific knowledge at Pet Clinics and to pet owners.
• Identifying Account Stakeholders and understanding their perspectives on our Company, our competitors.
• Identifying short and long-term business opportunities.
• Developing a plan for the Account that contains the account needs and perspectives as well as considers competitive and business challenges.
• Leverage cross-functional internal resources to maximize potential.

Skills

Account Management

Key Account Mgmt

Sales Strategy

Market Analysis

Communication Skills

Collaboration

Education

Bachelor's in Veterinary Medicine

Bachelor's in Marketing

Related Field

Tools

CRM Systems

Microsoft Excel

PowerPoint

Sales Analytics

Job description

Job Description

Account Management

• Developing and maintaining long-term engagements with Pet Clinics (veterinarians) and pet owners and other stakeholders
• Drive our Company product scientific knowledge at Pet Clinics and to pet owners.
• Identifying Account Stakeholders and understanding their perspectives on our Company, our competitors
• Identifying short and long-term business opportunities
• Developing a plan for the Account that contains the account needs and perspectives as well as considers competitive and business challenges.
• Leverage cross-functional internal resources to maximize potential.
• Drive relevant omnichannel communication to increase number of contacts with our customers.
• Defining account metrics and a tracking plan and regularly update the performance.
• Maintain professional and technical knowledge through review of professional publications, establishing networks and drawing on inhouse product and industry expertise.
• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends

QUALIFICATIONS, SKILLS, & EXPERIENCE

• Education : Bachelor's degree in Veterinary Medicine, Marketing, or related field.
• Experience : minimum 3 years of experience in sales, key account management, or business development, preferably in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG industries, with a proven ability to manage strategic accounts and build strong relationships with veterinarians, pet shops, associations, and KOLs.
• Technical Knowledge : Strong knowledge of the Companion Animal market, animal health products, veterinary customer channels, account management principles.
• Communication Skills : Excellent written and verbal skills; ability to effectively communicate scientific and commercial information to veterinarians, pet retailers, and key stakeholders.
• Analytical Ability : Demonstrated ability to analyze sales performance, market opportunities, customer insight, and competitive trends to develop strategic account plans and achieve business objectives.
• Collaboration : Ability to work cross-functionally with sales team, SCM, finance, communities, veterinarians and KOLs.
• Tools : Proficient in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools for account planning, forecasting, and performance tracking

Required Skills

• Account Management
• Commercial Contract Negotiations
• Customer Needs Assessments
• Customer Satisfaction
• Identifying Sales Opportunities
• Key Account Management
• Market Analysis
• Operational Delivery
• Poultry Management
• Product Knowledge
• Sales Strategy Development
• Sales Target Achievement
• Sales Team Management
• Sales Training
• Veterinary Sciences

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 10/25/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA