Key Account Manager

Solenis LLC; Indonesia; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Diversey - A Solenis Company in Bali, Indonesia, is seeking a proactive Sales professional to prospect new hospitality customers and manage existing accounts to hit revenue targets. You will manage pricing, product mix, and implement cross-sell and upsell programs at existing accounts, identify new opportunities, and maintain CRM reporting on opportunities, performance, needs and risks.

The role requires strong English communication, CRM proficiency, and driving experience, with bachelor’s

Qualifications

• Bachelor’s degree in any field, preferably Hospitality or Chemistry.
• Strong sales experience, including closing new and existing customer opportunities and managing technical customer service.
• Sales experience in the Hospitality sector preferred.
• Proficiency in CRM tools and sales administration technology.
• Valid driving experience is mandatory.
• Excellent English communication skills (verbal and written).

Responsibilities

• Prospect new customers and manage existing accounts to achieve revenue and profit targets.
• Manage pricing, product mix, and implement cross-sell and upsell programs at existing accounts.
• Identify new sales opportunities and convert them into Hospitality customers.
• Manage the sales funnel and maintain CRM reporting on account opportunities, performance, needs, and risks.
• Respond to customer proposal requests within assigned territory.
• Educate customers on new product developments and application advances.
• Track account business performance at least monthly and take corrective actions when needed.
• Manage account conflicts and ensure customer satisfaction.
• Leverage internal resources such as leadership, marketing, promotions, communications, newsletters, and social media to support account growth.
• Define sales forecasts including financial and value chain projections.
• Plan and replenish dosing equipment in collaboration with technical customer service.
• Assist marketing with pricing policy and competitive intelligence.
• Train and mentor junior and newly onboarded sales resources.

Skills

Sales experience

English proficiency

CRM proficiency

Driving license

Interpersonal skills

MS Office

Education

Bachelor’s degree in Hospitality or Chemistry

Tools

CRM software (e.g., Salesforce)

Job description

About us At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry. As an employee At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

Responsibilities:

• Prospect new customers and manage existing accounts to achieve revenue and profit targets
• Manage pricing, product mix, and implement cross-sell and upsell programs at existing accounts
• Identify new sales opportunities and convert them into Hospitality customers
• Manage the sales funnel and maintain CRM reporting on account opportunities, performance, needs, and risks
• Respond to customer proposal requests within assigned territory
• Educate customers on new product developments and application advances
• Track account business performance at least monthly and take corrective actions when needed
• Manage account conflicts and ensure customer satisfaction
• Leverage internal resources such as leadership, marketing, promotions, communications, newsletters, and social media to support account growth
• Define sales forecasts including financial and value chain projections
• Plan and replenish dosing equipment in collaboration with technical customer service
• Assist marketing with pricing policy and competitive intelligence
• Train and mentor junior and newly onboarded sales resources

Requirements:

• Bachelor’s degree in any field, preferably Hospitality or Chemistry
• Strong sales experience, including closing new and existing customer opportunities and managing technical customer service
• Sales experience in the Hospitality sector preferred
• Proficiency in CRM tools and sales administration technology
• Valid driving experience is mandatory
• Excellent English communication skills (verbal and written)
• Strong interpersonal skills, teamwork-oriented, and energetic
• Computer literacy with focus on Microsoft Office programs
• Willing to be based in Bali, Indonesia

We understand that not every candidate will possess every desired qualification listed above. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development.

Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Aff.

Solenis is proud to be a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents.

Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions.

We recognize that our people are our greatest asset. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.