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PT Kembang Anak Deli is seeking a dedicated Marketplace Operations Associate in Jakarta to manage Shopee and TikTok Shop, process orders, reconcile payments, and generate routine sales reports. The role includes hosting live streams, coordinating with KOLs, and liaising with warehouse teams to resolve order issues.
Working hours are Monday through Saturday, 9am–5pm, based in Jakarta Barat. This position focuses on accurate reporting, timely order processing, and collaborative cross-functional
This role involves managing marketplace operations across Shopee and TikTok Shop, processing and monitoring orders from receipt to completion, and handling payment transactions and reconciliation.
Key responsibilities
Check and reconcile payment transactions from marketplaces
Manage marketplace operations (Shopee & TikTok Shop)
Process and monitor incoming orders until completion
Record payment status, orders, cancellations, refunds, and returns accurately
Input and update sales data and create daily, weekly, and monthly reports
Host live streaming on marketplace (2 hours per day) with commission if targets are reached
Manage and coordinate with KOLs/Influencers alongside Marketing Lead
Coordinate with warehouse and packing teams regarding orders and transaction issues
Assist in preparing routine monthly reports
Monday - Saturday, 9am to 5pm