Jakarta Area Service Leader — Elevate Customer Experience

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 420,000,000 - 600,000,000; Full time

Job summary

Carlcare Service Center in Jakarta seeks an Area Service Manager to lead a team of service professionals and drive service quality. You will develop strategies, resolve issues, and collaborate across departments to ensure smooth service delivery in a fast-paced environment.

The role requires 5+ years in operations management, a related Bachelor’s degree, and strong analytic/communication skills. Experience in the smartphone/accessories sector is preferred and CRM software experience is valued.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management.
• Experience in smartphone/accessories industry.
• Proven leadership and team management skills.
• Strong understanding of operational metrics and performance management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office Suite and CRM or service management software.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical skills with the ability to interpret data and make data-driven decisions

Responsibilities

• Lead and manage a team of service professionals.
• Develop and implement strategies to enhance service quality and efficiency.
• Resolve customer issues and complaints promptly and effectively.
• Collaborate with other departments to ensure seamless service delivery.
• Analyze service performance data to identify areas for improvement.
• Develop and maintain strong customer relationships through regular communication and follow-up.
• Prepare reports and presentations to track and communicate service performance.
• Monitor and manage the budget for the service department in your area.
• Stay current on industry trends and best practices to drive innovation and excellence.

Skills

Leadership

Team management

Communication

Interpersonal skills

Problem-solving

Decision-making

Data analysis

Budget management

CRM software

MS Office

Education

Bachelor's degree in Business Administration/Operations Management

Tools

CRM software

MS Office Suite

Job description

Carlcare Service Center in Jakarta seeks an Area Service Manager to lead a team of service professionals and drive service quality. You will develop strategies, resolve issues, and collaborate across departments to ensure smooth service delivery in a fast-paced environment.

The role requires 5+ years in operations management, a related Bachelor’s degree, and strong analytic/communication skills. Experience in the smartphone/accessories sector is preferred and CRM software experience is valued.