IT SUPPORT

Japfa; Pulau Untung Jawa; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Japfa is seeking a proactive IT Support Specialist to respond to and resolve IT requests from staff across departments. You will install, configure, and maintain hardware and software, including desktops, laptops, printers, and mobile devices, to keep the workstations ready.

You will diagnose connectivity issues, assist with Office 365 and ERP applications, manage user accounts in Active Directory, and document resolutions to build a knowledge base.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of IT support experience, preferably corporate.
• Proficient with Windows (10/11) and Microsoft Office 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with desktops, laptops, printers hardware installation and support.
• Basic Active Directory knowledge for user and computer management.
• Strong problem-solving and customer-service oriented communication.

Responsibilities

• Respond to and resolve IT support requests and incidents from employees across various departments via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
• Perform basic network troubleshooting, including diagnosing connectivity issues, configuring network settings, and assisting with Wi-Fi access.
• Provide support for common business applications such as Microsoft Office Suite, ERP systems, and internal communication tools.
• Assist with user account management, including creating, modifying, and disabling accounts in Active Directory and other systems.
• Document IT support procedures, common issues, and resolutions to build a comprehensive knowledge base.
• Conduct preventative maintenance on IT equipment to ensure optimal performance and longevity.
• Escalate complex technical issues to higher-level IT personnel or external vendors when necessary.
• Participate in IT projects as required, such as system upgrades, migrations, and new software implementations.
• Educate users on IT best practices and security awareness.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in IT/CS

Tools

Windows 10/11

Microsoft Office 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Hardware installation

Job description

Job Responsibilities:

• Respond to and resolve IT support requests and incidents from employees across various departments via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
• Perform basic network troubleshooting, including diagnosing connectivity issues, configuring network settings, and assisting with Wi-Fi access.
• Provide support for common business applications such as Microsoft Office Suite, enterprise resource planning (ERP) systems, and internal communication tools.
• Assist with user account management, including creating, modifying, and disabling accounts in Active Directory and other systems.
• Document IT support procedures, common issues, and resolutions to build a comprehensive knowledge base.
• Conduct preventative maintenance on IT equipment to ensure optimal performance and longevity.
• Escalate complex technical issues to higher-level IT personnel or external vendors when necessary.
• Participate in IT projects as required, such as system upgrades, migrations, and new software implementations.
• Educate users on IT best practices and security awareness.

Job Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (1-3 years) in an IT support role, preferably within a corporate environment.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office 365 applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
• Experience with hardware installation, configuration, and troubleshooting for desktops, laptops, and printers.
• Basic understanding of Active Directory for user and computer management.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills, with a customer-service oriented approach.

Tanggung Jawab:

• Menanggapi dan menyelesaikan permintaan serta insiden dukungan IT dari karyawan di berbagai departemen melalui telepon, email, maupun secara langsung.
• Melakukan instalasi, konfigurasi, dan pemeliharaan perangkat keras, perangkat lunak, serta perangkat pendukung komputer, termasuk desktop, laptop, printer, dan perangkat mobile.
• Melakukan troubleshooting jaringan dasar, termasuk mendiagnosis masalah konektivitas, mengonfigurasi pengaturan jaringan, dan membantu akses Wi-Fi.
• Memberikan dukungan untuk aplikasi bisnis yang umum digunakan seperti Microsoft Office Suite, sistem Enterprise Resource Planning (ERP), dan alat komunikasi internal.
• Membantu pengelolaan akun pengguna, termasuk pembuatan, perubahan, dan penonaktifan akun pada Active Directory maupun sistem lainnya.
• Mendokumentasikan prosedur dukungan IT, permasalahan umum, dan solusi yang diberikan untuk membangun basis pengetahuan yang komprehensif.
• Melakukan pemeliharaan preventif pada peralatan IT guna memastikan kinerja optimal dan memperpanjang masa pakai perangkat.
• Mengoordinasikan eskalasi permasalahan teknis yang kompleks kepada tim IT tingkat lanjut atau vendor eksternal apabila diperlukan.
• Berpartisipasi dalam proyek-proyek IT seperti upgrade sistem, migrasi, dan implementasi perangkat lunak baru.
• Memberikan edukasi kepada pengguna mengenai praktik terbaik penggunaan IT dan kesadaran keamanan informasi.

Kualifikasi:

• Minimal S1 di bidang Teknologi Informasi, Ilmu Komputer, atau bidang terkait.
• Memiliki pengalaman 1-3 tahun sebagai IT Support, diutamakan yang berpengalaman di lingkungan perusahaan (corporate).
• Memiliki pemahaman yang baik mengenai sistem operasi Windows (Windows 10/11) dan aplikasi Microsoft Office 365.
• Memahami konsep jaringan dasar (TCP/IP, DNS, DHCP) serta troubleshooting jaringan.
• Berpengalaman dalam instalasi, konfigurasi, dan troubleshooting perangkat desktop, laptop, serta printer.
• Memiliki pemahaman dasar mengenai Active Directory untuk pengelolaan pengguna dan komputer.
• Memiliki kemampuan analisis dan problem solving yang baik dalam mengidentifikasi serta menyelesaikan permasalahan teknis.
• Memiliki kemampuan komunikasi dan interpersonal yang baik, serta berorientasi pada pelayanan pengguna (customer service).

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit our official webpage:
https://www.japfa.com/
https://www.japfacomfeed.co.id/