IT SUPPORT SUPERVISOR

Japfa; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

JAPFA is seeking an IT Supervisor to maintain and optimize our manufacturing IT infrastructure across servers, networks, workstations, and peripherals. You will lead deployment, configuration, and upgrades of IT hardware/software and drive SLA/KPI adherence while coordinating with regional IT teams.

You will manage IT asset lifecycle, perform advanced escalation support, and implement data backup, recovery, and cybersecurity best practices to ensure business continuity and reliable operations

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 3–5 years IT support experience; 1–2 years in leadership, preferably in manufacturing/FMCG.
• Strong Windows/Linux, AD, TCP/IP, firewalls, and Office 365 skills.
• Familiarity with ERP systems (SAP) and ITSM frameworks desirable.
• Proven leadership and ability to motivate staff and delegate tasks.
• Excellent problem-solving, analytical, and communication skills; able to explain tech to non-technical users.

Responsibilities

• Monitor, maintain, and troubleshoot IT infrastructure across servers, networks, workstations, printers, and peripherals.
• Manage deployment, installation, configuration, and upgrades of IT hardware and software across departments.
• Establish and monitor SLAs and KPIs to ensure high-quality service delivery.
• Oversee IT asset management, including inventory, procurement recommendations, and lifecycle management.
• Provide advanced escalation support for complex incidents and coordinate with vendors/regions.
• Implement data backup, recovery protocols, and cybersecurity best practices for business continuity.

Skills

IT leadership

Windows/Linux

ERP SAP

ITSM

AD management

Networking TCP/IP

Education

Bachelor’s degree in CS/IT/CE

Tools

Office 365

Job description

Job Responsibilities

• Monitor, maintain, and troubleshoot company IT infrastructure, including servers, networks, workstations, printers, and peripheral devices.


• Manage the deployment, installation, configuration, and upgrading of IT hardware and software applications across various departments.


• Establish, implement, and monitor IT support service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.


• Oversee IT asset management, including inventory tracking, procurement recommendations, and lifecycle management of hardware and software licenses.


• Provide advanced technical escalation support for complex IT incidents and coordinate with external vendors or regional IT teams when necessary.


• Implement data backup procedures, system recovery protocols, and cybersecurity best practices to safeguard company data and ensure business continuity.

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.


• Minimum of 3–5 years of experience in IT support, with at least 1–2 years in a supervisory or leadership role, preferably within the manufacturing, agriculture, or FMCG sectors.


• Strong technical proficiency in Windows/Linux operating systems, active directory management, TCP/IP networking, firewalls, and office productivity suites (e.g., Office 365).


• Familiarity with ERP systems (such as SAP) and IT Service Management (ITSM) frameworks is highly desirable.


• Proven leadership and team management skills, with the ability to motivate staff and delegate tasks effectively.


• Excellent problem-solving, analytical, and communication skills, with the ability to explain technical concepts to non-technical users.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit our official webpage: https://www.japfa.com/ https://www.japfacomfeed.co.id/

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh.

“Growing Towards Mutual Prosperity” is the company's strong belief in the nurturing of mutually rewarding relationships based on trust and integrity.

JAPFA aims to be \"the leading dependable provider of affordable protein foods in Emerging Asia by building on the foundation of our excellent teamwork and proven experience for the benefit of all stakeholders.\"

For more information, visit: https://www.japfa.com/ https://www.japfacomfeed.co.id/