IT Support (Sulawesi Tengah Region : Palu)

Amartha Financial Group; Palu; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

A technology-driven financial ecosystem provider is seeking an IT Support Specialist in Palu, Indonesia. The candidate will manage IT hardware and software needs, including installing and configuring systems, monitoring networks, and providing support. Applicants should have a bachelor's degree in computer science or IT, along with 1-2 years of experience in technical support. The role requires strong problem-solving skills, knowledge of helpdesk software, and the ability to train junior staff. The company promotes diversity and equal opportunities.

Qualifications

• 1-2 years of experience as an IT support specialist.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.

Skills

Technical support

Hardware installation

Software configuration

Network maintenance

Documentation

Interpersonal communication

Education

Bachelor's degree in computer science or IT

Tools

IT helpdesk software (Freshservice, SysAid)

Job description

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

This position will responsible to IT hardware and software needed in Palu Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.