IT Support Internship

Kalibrr, Inc.; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Dekoruma is seeking a motivated IT Support staff in Indonesia to provide first-level help to employees, installing and configuring hardware and Windows OS, and resolving daily IT issues in a fast-paced environment.

You will maintain IT devices, assist with network setup (LAN/Wi‑Fi), educate users on security best practices, and support IT projects as needed, contributing to Dekoruma's mission to improve home living through technology.

Qualifications

• SMK graduate, preferably majoring in Computer and Network Engineering (TKJ) or related field.
• Basic understanding of computer hardware and troubleshooting.
• Good understanding of Windows installation and troubleshooting.
• Familiar with software and driver installation.
• Able to troubleshoot common printer issues.
• Basic understanding of networking: LAN, Wi‑Fi, IP address, router and switch.
• Able to perform basic IT device maintenance.
• Fast learner, responsive, and willing to learn new technologies.
• Good communication skills and able to work with users and team.

Responsibilities

• Provide first-level IT support for employees and assist in resolving daily IT issues.
• Perform installation, configuration, maintenance, and troubleshooting of computers, laptops, printers, and other IT devices.
• Install and configure Windows OS, software, applications, and required drivers.
• Troubleshoot basic network and internet connectivity issues.
• Perform basic network maintenance, including LAN, Wi‑Fi, router, and switch setup.
• Assist with network cable installation and crimping.
• Maintain IT equipment and ensure devices are properly functioning.
• Record and follow up on IT incidents, requests, and maintenance activities.
• Educate users on basic IT usage and security best practices.
• Support IT projects and other operational needs as required.

Skills

Hardware troubleshooting

Windows troubleshooting

Printer issues

Networking basics

IT support

Education

SMK graduate (TKJ) or related field

Job description

Responsibilities

• 1. Provide first-level IT support for employees and assist in resolving daily IT issues.
• 2. Perform installation, configuration, maintenance, and troubleshooting of computers, laptops, printers, and other IT devices.
• 3. Install and configure Windows OS, software, applications, and required drivers.
• 4. Troubleshoot basic network and internet connectivity issues.
• 5. Perform basic network maintenance, including LAN, Wi-Fi, router, and switch setup.
• 6. Assist with network cable installation and crimping.
• 7. Maintain IT equipment and ensure devices are properly functioning.
• 8. Record and follow up on IT incidents, requests, and maintenance activities.
• 9. Educate users on basic IT usage and security best practices.
• 10. Support IT projects and other operational needs as required.

Qualifications

• Minimum SMK graduate, preferably majoring in Computer and Network Engineering (TKJ) or related field.
• Basic understanding of computer/laptop hardware and troubleshooting.
• Good understanding of Windows installation and troubleshooting.
• Familiar with software and driver installation.
• Able to troubleshoot common printer issues.
• Basic understanding of networking, including: LAN & Wi-Fi, IP Address, Router & Switch, Basic internet connectivity troubleshooting, Network cable crimping
• Able to perform basic IT device maintenance.
• Fast learner, responsive, and willing to learn new technologies.
• Good communication skills and able to work well with users and team members

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.