IT Support Infrastructure

Kalibrr, Inc.; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Dekoruma is seeking an IT Infrastructure Engineer to manage and maintain the manufacturing IT stack on-site at our DMC facility in Jakarta. You will handle servers, networks, VPNs, CCTV, and security, ensuring high availability.

You will troubleshoot Windows Server, VMware, SQL, DNS, DHCP, and firewall issues, perform RCA, and propose preventive measures. Collaboration with Manufacturing, Warehouse, and other teams is essential, including after-hours support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 2–3 years of hands-on experience in IT infrastructure, network, or system administration.
• Strong knowledge of networking fundamentals, including IP addressing, subnetting, routing, VLAN, DHCP, DNS, VPN, and firewall.
• Hands-on experience with Windows Server, Virtual Machine/VMware, VPN, SSL, SQL, Firewall, and related infrastructure technologies.
• Familiar with MikroTik, FortiGate, Cloud Controller, CCTV, switches, access points, and network monitoring tools.
• Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis independently.
• Curious and hands-on mindset — willing to investigate, experiment, and dig deeper into technical issues.
• Proactive, responsive, and comfortable working in a fast-paced manufacturing environment.

Responsibilities

• Manage, monitor, and maintain IT infrastructure and systems across the manufacturing facility, including servers, network infrastructure, firewall, VPN, CCTV, and related IT systems.
• Troubleshoot and resolve infrastructure issues related to Windows Server, VM, network connectivity, VPN, firewall, DNS, DHCP, VLAN, SQL, and other critical IT systems.
• Proactively monitor system performance, network availability, server health, and security to ensure stable and reliable manufacturing operations.
• Perform root cause analysis (RCA) for recurring or complex technical issues and provide appropriate preventive and corrective solutions.
• Actively investigate and explore new technical issues, configurations, and system behavior to identify the most effective solutions.
• Configure, maintain, and optimize network infrastructure, including MikroTik, FortiGate, switches, access points, cloud controllers, and other network devices.
• Support IT infrastructure projects, system implementations, upgrades, migrations, and improvements required by the manufacturing business.
• Collaborate closely with Manufacturing, Warehouse, GA, HR, Finance, and other business functions to understand operational requirements and provide appropriate IT solutions.
• Act as the first point of contact for IT infrastructure-related issues and communicate clearly with users regarding issue status, troubleshooting steps, and resolution.
• Coordinate with external vendors or technical partners for complex infrastructure issues, installations, maintenance, and system development.
• Develop and maintain IT documentation, network diagrams, configuration records, troubleshooting guides, SOPs, and knowledge bases

Skills

Networking fundamentals

Windows Server / VMware / VPN

SSL / SQL / Firewall

MikroTik / FortiGate / CCTV / switches

Troubleshooting / RCA

Communication skills

On-site manufacturing environment

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Windows Server

VMware

VPN

DNS

DHCP

VLAN

MikroTik

FortiGate

CCTV

Job description

• Manage, monitor, and maintain IT infrastructure and systems across the manufacturing facility, including servers, network infrastructure, firewall, VPN, CCTV, and related IT systems.
• Troubleshoot and resolve infrastructure issues related to Windows Server, VM, network connectivity, VPN, firewall, DNS, DHCP, VLAN, SQL, and other critical IT systems.
• Proactively monitor system performance, network availability, server health, and security to ensure stable and reliable manufacturing operations.
• Perform root cause analysis (RCA) for recurring or complex technical issues and provide appropriate preventive and corrective solutions.
• Actively investigate and explore new technical issues, configurations, and system behavior to identify the most effective solutions.
• Configure, maintain, and optimize network infrastructure, including MikroTik, FortiGate, switches, access points, cloud controllers, and other network devices.
• Support IT infrastructure projects, system implementations, upgrades, migrations, and improvements required by the manufacturing business.
• Collaborate closely with Manufacturing, Warehouse, GA, HR, Finance, and other business functions to understand operational requirements and provide appropriate IT solutions.
• Act as the first point of contact for IT infrastructure-related issues and communicate clearly with users regarding issue status, troubleshooting steps, and resolution.
• Coordinate with external vendors or technical partners for complex infrastructure issues, installations, maintenance, and system development.
• Develop and maintain IT documentation, network diagrams, configuration records, troubleshooting guides, SOPs, and knowledge bases

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

Minimum 2–3 years of hands-on experience in IT infrastructure, network, or system administration.

Strong knowledge of networking fundamentals, including IP addressing, subnetting, routing, VLAN, DHCP, DNS, VPN, and firewall.

Hands-on experience with Windows Server, Virtual Machine/VMware, VPN, SSL, SQL, Firewall, and related infrastructure technologies.

Familiar with MikroTik, FortiGate, Cloud Controller, CCTV, switches, access points, and network monitoring tools.

Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis independently.

Curious and hands-on mindset — willing to investigate, experiment, and dig deeper into technical issues rather than relying only on standard troubleshooting.

Proactive, responsive, and comfortable working in a fast-paced manufacturing environment.

Strong communication skills and able to communicate technical issues clearly to both technical and nontechnical stakeholders.

Willing to work on-site at DMC/Manufacturing facility and support after-hours maintenance when required.

Able to work independently while also collaborating effectively with internal teams and external vendors

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.

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