IT SUPPORT FOR AUTOGATE SYSTEM

Java Integrated Industrial and Port Estate; Gresik; On-site; IDR 10,000,000 - 15,000,000; Full time

Job summary

A leading industrial and logistics company in Gresik, East Java, is seeking a professional to support the daily operations of the Autogate system. Responsibilities include monitoring and maintaining the system, providing technical support, and performing routine maintenance. The ideal candidate has a Bachelor's degree in IT and 1-3 years of relevant experience, with strong problem-solving and communication skills. Applications can be submitted via email.

Qualifications

• 1–3 years of experience in IT support, preferably with access control or automation systems.
• Knowledge of hardware maintenance and basic electronics related to gate automation systems.
• Willingness to work on-site and perform standby/on-call duties.

Responsibilities

• Monitor and maintain the Autogate system.
• Provide first-level technical support for Autogate issues.
• Perform routine maintenance and updates for the Autogate system.

Skills

Problem-solving skills

Analytical skills

Communication skills

Education

Bachelor's Degree in Information Technology or related field with min. GPA 3.00

Tools

Access control systems

Automation systems (e.g., Autogate, RFID, CCTV)

Job description

Overview

This position has responsibility to support daily operation of the autogate system by handling incidents, technical troubleshooting and coordination with stakeholders.

Responsibilities

• Monitor and maintain the Autogate system, including workstations, sensors, gates, cameras, and related infrastructure. Make an initial clarification and forward matters requiring system-level action to designated personnel
• Provide first-level technical support to users and stakeholders for Autogate issues.
• Monitor equipment status and operational autogate system, e.g troubleshoot and resolve hardware faults in the Autogate system in a timely.
• Assist in emergency or manual gate operations according to established procedures, under the supervision designated person.
• Coordinate with internal and external party to facilitate smooth operations, service providers for system upgrades, repairs, and support.
• Perform routine maintenance, updates, and backups for the Autogate system and related components.
• Maintain operational records of document incidents, troubleshooting steps, and solutions in a knowledge base or ticketing system.

Qualifications

• Bachelor\'s Degree in Information Technology, Computer Science or related field with min. GPA 3.00
• At least 1–3 years of experience in IT support, preferably with exposure to access control or automation systems (e.g., Autogate, barrier gates, RFID, CCTV)
• Knowledge of hardware maintenance and basic electronics related to gate automation systems.
• Strong problem-solving and analytical skills.
• Good communication skills to work with cross-functional teams.
• Willingness to work on-site and perform standby/on-call duties if required.
• Self-motivated with the ability to work independently under minimal supervision.
• Willing to be placed at GRESIK, EAST JAVA

Attention

• We will review further and for those who meet the qualification will be contacted to attended the recruitment process
• BKMS - JIIPE does not collect any fees from Applicants in the recruitment process
• Please submit your application (CV, education certificate, academic transcript, working experience, etc) to our email at [e-mail]