IT Support

PT Cerdas Digital Nusantara; Tangerang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

CAKAP investigates and maintains IT systems to support daily operations across its Jakarta-based offices. An IT Support Specialist will manage office networks, handle device provisioning, and troubleshoot hardware/software issues to ensure seamless connectivity for staff.

The role involves setting up devices for new hires, maintaining IT assets, applying security patches, and coordinating with vendors for maintenance and purchases. Strong networking and cloud tool experience are essential.

Qualifications

• Experience in IT support or similar role.
• Strong knowledge of networking (LAN/WAN, routers, access points).
• Experience with Windows and macOS troubleshooting.

Responsibilities

• Provide technical support for hardware, software, and connectivity issues.
• Manage and maintain office networks and internet connectivity.
• Oversee laptop handover and asset tracking for new hires and offboarded staff.
• Install and update company-approved software and security patches.
• Collaborate with vendors for IT purchases and service maintenance.
• Ensure compliance with IT security policies and ISO 27001 awareness.

Skills

Networking

Windows

macOS

Asset management

Troubleshooting

Cloud tools

Security basics

ISO 27001 awareness

Tools

Google Workspace

Microsoft 365

Job description

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets (laptops, routers, peripherals, etc.) and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.
• Collaborate with vendors for IT-related purchases and service maintenance.
• Ensure compliance with IT security policies and best practices.
• Perform basic troubleshooting for printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Requirements

• Proven experience as an IT Support, IT Technician, or similar role.
• Strong knowledge of networking (LAN/WAN, routers, access points, firewalls).
• Experience with Windows, macOS, and basic troubleshooting of office devices.
• Familiarity with IT asset management and inventory tracking.
• Good problem-solving skills and ability to work independently.
• Strong communication skills to assist employees with technical issues.
• Ability to manage multiple tasks and prioritize efficiently.
• Experience in cloud-based tools (Google Workspace, Microsoft 365, etc.).
• Understanding of basic cybersecurity best practices.
• Strong understanding of ISO 27001 frameworks and Information Security Management Systems (ISMS).

THE COMPANY

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

Learning process (and acknowledging one’s learning process) is essential in our team.

We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.

We appreciate not only great and fresh ideas but also how to turn them into real-world applications.

Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.

THE COMPANY

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

Learning process (and acknowledging one’s learning process) is essential in our team.

We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.

We appreciate not only great and fresh ideas but also how to turn them into real-world applications.

Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.