Education Counselor (Telesales Inbound)

PT Cerdas Digital Nusantara; Tangerang; Presencial; IDR 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

CAKAP, an EdTech company, is seeking an Education Counsellor (Inbound Sales) to guide students with tailored educational plans. You will manage inbound leads via multiple channels, respond within 30 minutes during hours, and qualify them on five basics before routing to the appropriate branch Centre Manager.

You’ll maintain a central lead tracker and follow up on stale leads. The role requires a D3/S1 degree and 1–2 years in sales or customer-facing roles, with strong Bahasa Indonesia and basic

Formación

• Minimum D3/S1, any major.
• 1–2 years in sales, telesales, or customer-facing roles; education experience preferred.
• Strong Bahasa Indonesia communication; basic English.
• Comfortable handling high-volume WhatsApp and phone conversations.
• CRM/tracker updates, target-driven, and consistent in follow-up.

Responsabilidades

• Respond to inbound leads within 30 minutes during operating hours.
• Qualify each lead on five basics before routing: child, program, branch, timing, readiness, budget.
• Route qualified leads to the correct branch Centre Manager within 1 hour with context.
• Maintain the central lead tracker: source, status, branch, PIC, next action, lost reason.
• Follow up on leads not picked up and reactivate stale leads.
• Book trial class slot with the branch and confirm attendance.
• Submit daily and weekly reporting on leads, contact rate, and handover rate.
• Closing and parent consultation at branch level remain with the Centre Manager.

Conocimientos

Bahasa Indonesia communication

Sales / telesales

Educación

D3/S1 degree

Descripción del empleo

Currently, we are looking for someone who can fill the position of Education Counsellor (Inbound Sales). In general, you need to assist students in their growth and development by constructing a meaningful educational plan which fits their objectives to study. Take a look at some points below to understand more about this role.

- Help students recognize and achieve their educational goals.

Point of contact for all inbound leads across the 9 CKA Offline branches (WhatsApp, Instagram, website, phone, referral and partner channels)

Respond to every inbound lead within30 minutes during operating hours, and no later than same day outside operating hours

Qualify each lead on five basics before routing: child's, program of interest, preferred branch, start timing and readiness to enrol, and budget fit.

Route each qualified lead to the correct branch Centre Manager within1 hour, with complete context in the handover note

Maintain the central lead tracker: source, status, branch assigned, PIC, next action, lost reason

Follow up on leads that have not been picked up by the branch, and reactivate stale leads

Book trial class slot together with the branch, and confirm attendance

Submit daily and weekly reporting leads in, contact rate, response time, handover rate, trial booked

Closing and parent consultation at branch level remain with the Centre Manager

In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:

Minimum D3/S1, any major

1–2 years in sales, telesales, or customer-facing roles; experience in education, kids, or tutoring industry is preferred

Strong Bahasa Indonesia communication; basic English to understand program and pricing context

Comfortable handling high-volume WhatsApp and phone conversations with fast response time

Disciplined in CRM/tracker updates, target-driven, and consistent in follow-up

Able to work on-site at Head Office, with occasional branch visits; willing to work weekend shifts

What you will get

Besides remuneration and benefits, we also notice other factors that might interest you. CAKAP is an EdTech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us. As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analysing surroundings from many layers.

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

Learning process (and acknowledging one’s learning process) is essential in our team.

We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.

We appreciate not only great and fresh ideas but also how to turn them into real-world applications.

Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.

THE COMPANY

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

Learning process (and acknowledging one’s learning process) is essential in our team.

We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.

We appreciate not only great and fresh ideas but also how to turn them into real-world applications.

Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.