IT Supervisor

Lesaffre Iberica SA; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 10,000,000 - 15,000,000; Full time

Job summary

A leading multinational company in Kota Malang is seeking an IT Supervisor (Infrastructure) to manage its IT infrastructure, including servers, networks, and storage systems. The role involves providing technical support to staff, troubleshooting issues, and participating in infrastructure projects. The ideal candidate should have experience in system administration, security management, and project support in IT. This position offers opportunities for personal development in a dynamic environment.

Responsibilities

• Monitor and maintain servers, networks, and storage systems.
• Perform routine system checks, backups, and updates.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide technical assistance to staff on infrastructure-related issues.
• Ensure patch management and system updates are applied regularly.
• Manage firewall, VPN, and security systems.

Job description

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers, networks, and storage systems.
  • Perform routine system checks, backups, and updates.
  • Troubleshoot and resolve hardware, software, and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and elevate complex problems when necessary.
  • Train users in best practices for IT systems and security.
• System Administration
  • Managing user accounts, permissions, and access controls.
  • Ensure patch management and system updates are applied regularly.
  • Maintain documentation of infrastructure configurations and changes.
• Network & Security
  • Managing control on network performance and implementing improvements.
  • Managing firewall, VPN, and security system management deployed in local end market.
  • Leading compliance related IT security policies and standards.
• Project Support
  • Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.
  • Collaborate with regional/group IT teams on new technology implementations.
  • Managing disaster recovery planning and testing with users.
  • Leading hyper‑care system implementation as part of change management.