IT Operations Intern — Hardware Setup & Support

Carousell Group; Kebonjeruk; On-site; IDR 16,740,000 - 27,900,000; Full time

Job summary

Carousell Group, an industry leader in multi-category secondhand platforms in Greater Southeast Asia, seeks a motivated IT asset intern to join Laku6 in Indonesia. The role focuses on hands-on laptop configuration, asset delivery coordination, and basic IT support for new hires and existing staff.

You will gain experience with Windows OS, Microsoft 365, Active Directory, and hardware troubleshooting. Ideal candidates are currently pursuing a Vocational High School, Diploma, or Degree in

Qualifications

• Currently pursuing a Vocational High School, Diploma, or Degree in Information Technology, Computer Science, Information Systems or a related field.
• Basic understanding of Windows operating systems, laptop setup, software installation and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
• Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
• Ability to speak English (basic/intermediate level).

Responsibilities

• Setup, configure all new laptops according to Laku6 default settings.
• Factory reset, restore image of older laptops.
• Coordinate delivery of assets for new hires and replacement for defective laptops.
• Coordinate repairs for defective laptops under warranty.
• Ensure that all new laptops are properly configured according to Laku6 default settings.
• Check and diagnose if older laptops can still be deployed.
• Ensure that deliveries and receiving of laptops are done and coordinated with the employee.
• Report any defects to the line manager and claim warranty with supplier.
• Report all activities related to main duties.
• Check and answer ticket queues assigned to him/her.
• Create access for new hires and deactivate for leavers.
• Check recordings of CCTV onsite and remotely and align to proper date/time.

Skills

Windows OS

Laptop setup

Software installation

Troubleshooting

Microsoft 365

Active Directory

Google Workspace

User accounts

Networking basics

Hardware troubleshooting

English communication

Analytical skills

Organizational skills

Stakeholder coordination

Inventory management

Education

IT/CS/IS degree or diploma

Job description

Carousell Group, an industry leader in multi-category secondhand platforms in Greater Southeast Asia, seeks a motivated IT asset intern to join Laku6 in Indonesia. The role focuses on hands-on laptop configuration, asset delivery coordination, and basic IT support for new hires and existing staff.

You will gain experience with Windows OS, Microsoft 365, Active Directory, and hardware troubleshooting. Ideal candidates are currently pursuing a Vocational High School, Diploma, or Degree in