IT Intern

Carousell Group; Kebonjeruk; On-site; IDR 16,740,000 - 27,900,000; Full time

Job summary

Carousell Group, an industry leader in multi-category secondhand platforms in Greater Southeast Asia, seeks a motivated IT asset intern to join Laku6 in Indonesia. The role focuses on hands-on laptop configuration, asset delivery coordination, and basic IT support for new hires and existing staff.

You will gain experience with Windows OS, Microsoft 365, Active Directory, and hardware troubleshooting. Ideal candidates are currently pursuing a Vocational High School, Diploma, or Degree in

Qualifications

• Currently pursuing a Vocational High School, Diploma, or Degree in Information Technology, Computer Science, Information Systems or a related field.
• Basic understanding of Windows operating systems, laptop setup, software installation and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
• Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
• Ability to speak English (basic/intermediate level).

Responsibilities

• Setup, configure all new laptops according to Laku6 default settings.
• Factory reset, restore image of older laptops.
• Coordinate delivery of assets for new hires and replacement for defective laptops.
• Coordinate repairs for defective laptops under warranty.
• Ensure that all new laptops are properly configured according to Laku6 default settings.
• Check and diagnose if older laptops can still be deployed.
• Ensure that deliveries and receiving of laptops are done and coordinated with the employee.
• Report any defects to the line manager and claim warranty with supplier.
• Report all activities related to main duties.
• Check and answer ticket queues assigned to him/her.
• Create access for new hires and deactivate for leavers.
• Check recordings of CCTV onsite and remotely and align to proper date/time.

Skills

Windows OS

Laptop setup

Software installation

Troubleshooting

Microsoft 365

Active Directory

Google Workspace

User accounts

Networking basics

Hardware troubleshooting

English communication

Analytical skills

Organizational skills

Stakeholder coordination

Inventory management

Education

IT/CS/IS degree or diploma

Job description

Carousell Groupis the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com for more information.

Responsibilities:

• Setup, configure all new laptops according to Laku6 default settings.
• Factory reset, restore image of older laptops.
• Coordinate delivery of assets for new hires and replacement for defective laptops.
• Coordinate repairs for defective laptops under warranty.
• Ensure that all new laptops are properly configured according to Laku6 default settings.
• Check and diagnose if older laptops can still be deployed. Intern will check for physical defects and damages.
• Ensure that deliveries, as well as receiving of laptops are done and coordinated with the employee.
• Report any defects to his line manager. The line manager will be responsible for claiming the warranty to the supplier.
• Report all activities related to his main duties.
• Check and answer ticket queues assigned to him/her
• Create access for new hires and deactivates for leavers
• Check recordings of cctv onsite and remotely and align them to the proper date and time accordingly

Qualifications

• Currently pursuing a Vocational High School or Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of Windows operating systems, laptop setup, software installation, and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
• Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
• Ability to speak English (basic/intermediate level)
• Strong problem-solving and analytical skills with attention to detail.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Able to communicate effectively and coordinate with internal stakeholders.
• Willing to handle physical IT assets, including laptop setup, inventory, and deployment.
• Comfortable working independently while also collaborating with the IT team.