IT Intern

Carousellgroup; Kebonjeruk; On-site; IDR 22,320,000 - 44,640,000; Full time

Job summary

Carousellgroup is seeking a meticulous IT Support Intern in Kebonjeruk, Indonesia, to setup and configure newly issued laptops and restore system images as needed. You will coordinate asset delivery for new hires and replacements, assist with warranty repairs, and ensure devices are properly configured according to standard settings.

You will work with Microsoft 365, Active Directory, and Google Workspace, assisting with user accounts and basic networking.

Qualifications

• Currently pursuing a Vocational High School or Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of Windows operating systems, laptop setup, software installation, and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
• Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
• Ability to speak English (basic/intermediate level).
• Strong problem-solving and analytical skills with attention to detail.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Able to communicate effectively and coordinate with internal stakeholders.
• Willing to handle physical IT assets, including laptop setup, inventory, and deployment.
• Comfortable working independently while also collaborating with the IT team.

Responsibilities

• Setup and configure all new laptops according to default settings.
• Factory reset and restore image of older laptops.
• Coordinate delivery of assets for new hires and replacement for defective laptops.
• Coordinate repairs for defective laptops under warranty.
• Ensure all new laptops are properly configured.
• Check and diagnose if older laptops can still be deployed and inspect for defects.
• Manage deliveries and receiving of laptops with employees.
• Report defects to line manager and assist with warranty claims.
• Report all activities related to main duties.
• Check ticket queues and respond to assignments.
• Create access for new hires and deactivate for leavers.
• Check CCTV recordings onsite and remotely to align time/date.

Skills

Windows OS

Laptop setup

Troubleshooting

Microsoft 365

Active Directory

Google Workspace

Networking basics

Hardware knowledge

English (basic)

Problem solving

Organization

Stakeholder coordination

Independent work

Education

Vocational High School / Diploma / Degree in IT/CS/IS

Tools

Active Directory

Google Workspace

Microsoft 365

Job description

Responsibilities

• Setup, configure all new laptops according to Laku6 default settings.
• Factory reset, restore image of older laptops.
• Coordinate delivery of assets for new hires and replacement for defective laptops.
• Coordinate repairs for defective laptops under warranty.
• Ensure that all new laptops are properly configured according to Laku6 default settings.
• Check and diagnose if older laptops can still be deployed. Intern will check for physical defects and damages.
• Ensure that deliveries, as well as receiving of laptops are done and coordinated with the employee.
• Report any defects to his line manager. The line manager will be responsible for claiming the warranty to the supplier.
• Report all activities related to his main duties.
• Check and answer ticket queues assigned to him/her
• Create access for new hires and deactivates for leavers
• Check recordings of cctv onsite and remotely and align them to the proper date and time accordingly

Qualifications

• Currently pursuing a Vocational High School or Diploma or Degree in Information Technology, Computer Science, Information Systems , or a related field.
• Basic understanding of Windows operating systems , laptop setup, software installation, and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
• Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
• Ability to speak English (basic/intermediate level)
• Strong problem-solving and analytical skills with attention to detail.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Able to communicate effectively and coordinate with internal stakeholders.
• Willing to handle physical IT assets, including laptop setup, inventory, and deployment.
• Comfortable working independently while also collaborating with the IT team.

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