IT Operations & Helpdesk Specialist

BINUS Group; Jakarta Barat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

BINUS Group in Jakarta Barat is seeking a hands-on IT operations trainee to maintain IT infrastructure and support users. You will work on system, network, and IP telephony reliability, install applications, and manage servers with guidance from a supervisor.

The role welcomes Diploma/D3 holders or university students (6th semester) who are eager to learn and grow, with no prior experience required. A collaborative lab environment is provided.

Qualifications

• Minimum Diploma Degree (D3) or university student (6th semester).
• Willing to learn; no prior working experience required.
• Knowledge and ability to use various systems.

Responsibilities

• Maintain reliability and availability of IT operations and infrastructure (system, network, IP telephony).
• Handle and repair problems related to IT operation coverage (hardware, OS, software).
• Maintain computer hardware, operating systems, and related software applications.
• Provide troubleshooting solutions for users in related areas.
• Maintain domain controller, file server, and mail server; document IT inventory.
• Install required applications in Computer Laboratory and for related users.
• Assist users with accessing IT systems and networks.
• Record logbook/history of reported problems and their resolutions.
• Support QA and continuous improvement activities as needed.

Skills

IT systems knowledge

Education

Diploma/D3 or University student (6th semester)

Job description

BINUS Group in Jakarta Barat is seeking a hands-on IT operations trainee to maintain IT infrastructure and support users. You will work on system, network, and IP telephony reliability, install applications, and manage servers with guidance from a supervisor.

The role welcomes Diploma/D3 holders or university students (6th semester) who are eager to learn and grow, with no prior experience required. A collaborative lab environment is provided.