IT Operations & Automation Engineer

White Glove Hiring; Batam; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Glints is seeking an IT Administrator in Batam to own day-to-day technology operations and automation systems for regional teams. You will provide IT support, manage onboarding/offboarding, and oversee asset inventory, while driving automation using Python, JavaScript, SQL, and GitLab.

You will document processes, runbooks, and workflows, coordinate with vendors for device procurement and repairs, and ensure security across the region. This role blends hands-on support with automation leadership.

Qualifications

• Experience in IT administration and operations.
• Ability to build and maintain automation workflows.
• Strong familiarity with Python, JavaScript, and SQL.

Responsibilities

• Provide first-line and escalated IT support to employees, including hardware, software, and connectivity troubleshooting.
• Own employee onboarding and offboarding from the IT side, including device setup, account provisioning, access management, license assignment, and deactivation.
• Maintain and track IT asset inventory across laptops, monitors, peripherals, warranty status, assignment, and lifecycle stage.
• Take full ownership of existing automation workflows, including AnyCross approval flows, offboarding bots, webhook integrations, and deletion request handling.
• Build and maintain automation scripts using Python, JavaScript, webhooks, SQL, and GitLab.
• Write and maintain SQL queries for IT, asset, and access reporting.
• Document IT processes, automation logic, and runbooks to strengthen the team's knowledge base.
• Support vendor coordination for device procurement, repair, and logistics.

Skills

IT support

Onboarding & offboarding

Asset management

Automation

Python

JavaScript

SQL

GitLab

Documentation

Vendor coordination

Tools

GitLab

Webhooks

Job description

Glints is seeking an IT Administrator in Batam to own day-to-day technology operations and automation systems for regional teams. You will provide IT support, manage onboarding/offboarding, and oversee asset inventory, while driving automation using Python, JavaScript, SQL, and GitLab.

You will document processes, runbooks, and workflows, coordinate with vendors for device procurement and repairs, and ensure security across the region. This role blends hands-on support with automation leadership.