IT Operation

VLink Inc; Tangerang; In loco; IDR 44.640.000 - 78.120.000; Tempo pieno

Descrizione del lavoro

VLink Inc. mencari staf IT Helpdesk untuk menjaga operasional TI harian, termasuk server, jaringan, dan aplikasi, dengan dukungan first-level troubleshooting. Posisi ini bersifat on-site di data center Tangerang dengan jadwal shift 24/7 serta eskalasi ke tim terkait jika diperlukan.

Gelar S1 di bidang IT/IS diutamakan, pengalaman 1–2 tahun pada IT Helpdesk/Support, serta pemahaman ITIL dasar dan layanan tiket sangat dihargai. Pelamar siap bekerja di lingkungan operasional 24/7.

Competenze

• Gelar S1 di bidang IT terkait dengan 1–2 tahun pengalaman.
• Pemahaman baik terhadap hardware IT, Windows OS, Microsoft 365, Active Directory, dan jaringan dasar (TCP/IP, DNS, DHCP, LAN/WAN).
• Pengalaman troubleshoot level-1, diagnosis insiden, logging tiket, pelacakan, resolusi, dan eskalasi menggunakan IT service management.
• Pengetahuan dasar ITIL, manajemen insiden, SLA, dan proses Service Desk diutamakan.
• Mampu bekerja shift 24/7, termasuk malam, akhir pekan, dan hari libur; bekerja on-site di data center/lingkungan operasional.

Mansioni

• Monitor dan pemeliharaan operasional IT harian meliputi server, jaringan, aplikasi, penyimpanan, dan infrastruktur lainnya.
• Pantau proses aplikasi dan lakukan troubleshooting tingkat-1 untuk masalah sistem, bug, dan insiden operasional.
• Tangani insiden, permintaan layanan, dan isu operasional dengan eskalasi ke tim teknis terkait bila perlu.
• Lakukan pemeriksaan rutin, pemeliharaan, dokumentasi, dan serah-terima shift untuk operasional 24/7 yang lancar.

Conoscenze

IT Helpdesk

IT Support

Service Desk

IT Operations

Windows OS

Microsoft 365

Active Directory

Networking basics

ITIL basics

Shift kerja 24/7

Formazione

Gelar Sarjana (S1) di IT/TI/IS

Descrizione del lavoro

DESKRIPSI PEKERJAAN

• Monitor and maintain daily IT operations, including servers, networks, applications, storage, and other IT infrastructure to ensure system availability and performance.
• Monitor application processes and provide first-level troubleshooting for system issues, bugs, errors, and operational incidents.
• Handle IT incidents, service requests, and operational issues in a timely manner, including escalation to the relevant technical teams when necessary.
• Perform routine system checks, maintenance, documentation, and shift handovers to ensure smooth 24/7 IT operations.

KUALIFIKASI MINIMUM

• Minimum Bachelor's degree (S1) in Information Technology, Computer Science, Information Systems, or a related field, with 1-2 years of experience in IT Helpdesk, IT Support, Service Desk, Technical Support, or IT Operations.
• Good understanding of IT hardware, Windows OS, Microsoft 365, Active Directory, and basic networking, including TCP/IP, DNS, DHCP, and LAN/WAN.
• Experience in first-level troubleshooting, incident diagnosis, ticket logging, tracking, resolution, and escalation using IT service management or ticketing tools.
• Basic knowledge of ITIL, incident management, SLA management, and IT Service Desk processes is preferred.
• Willing to work in a 24/7 rotating shift, including night shifts, weekends, and public holidays, and comfortable working on-site in a data center or operational environment.
• Strong communication, documentation, problem-solving, and customer service skills, with a disciplined approach to incident handling, shift handovers, security, and operational procedures.
• Relevant IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Contractual
• *LOKASI**: Tangerang, Banten, Indonesia
• *INDUSTRI**: Information Technology / IT
• *SITUS PERUSAHAAN**: http://www.vlinkinfo.com

TENTANG PERUSAHAAN

Since our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and APAC regions, provides IT services and strategic workforce solutions. Our engineering mindset enables us to swiftly create affordable and tailored solutions for our customers - large and small.