IT Manager

SHELTER INDONESIA GROUP; Provinsi Bali; On-site; IDR 400,000,000 - 700,000,000; Full time

Benefits offered by this job

Staff discounts across venues

Job summary

Shelter Restaurant is seeking an experienced IT Manager to lead IT operations, systems, and infrastructure across Bali venues. You will drive technology strategy, optimize business applications, and ensure reliable, secure IT support for daily operations.

The ideal candidate will balance strategic planning with hands-on execution, manage budgets and vendors, and develop the IT team to support growth and efficiency across all locations.

Qualifications

• Minimum 4–5 years of IT experience with at least 2 years in a managerial role.
• Experience overseeing IT operations across multiple locations in hospitality preferred.
• Strong knowledge of IT infrastructure, business systems, and cybersecurity basics.

Responsibilities

• Develop and implement IT strategies aligned with business objectives.
• Oversee IT operations, infrastructure, and vendor management across Bali venues.
• Lead system integration, upgrades, and digitalization projects.
• Manage IT budget, staffing, and training for the IT team.
• Ensure data security, backups, and business continuity.

Job description

Shelter Restaurant is seeking an experienced, proactive, and solutions-driven IT Manager to lead and oversee the company's IT operations, systems, and technology infrastructure across all venues and business entities in Bali.

This role goes beyond hardware maintenance and technical support. The IT Manager will be responsible for managing, developing, and optimizing the company's overall IT systems and business applications to ensure that technology effectively supports daily operations, improves efficiency, and contributes to business growth.

The ideal candidate will have a strong understanding of IT infrastructure, business systems, software applications, system integration, and digital solutions, combined with proven leadership capabilities and the ability to manage projects, budgets, vendors, and an IT team.

Working closely with management and different departments, the IT Manager will identify technology needs, evaluate existing systems, introduce improvements, and ensure that all IT solutions are reliable, secure, efficient, and aligned with the company's operational requirements.

This position requires a balance of strategic planning, system management, and hands-on execution, with a strong focus on continuous improvement, team development, and technology-driven business efficiency.

Key Responsibilities

Develop and implement IT strategies, plans, and initiatives aligned with the company's business objectives and operational needs.

Evaluate the company's existing IT systems and identify opportunities for improvement, automation, and digitalization.

Lead the development and implementation of technology solutions to improve business processes and operational efficiency.

Establish IT standards, policies, procedures, and best practices across all business locations.

Ensure that IT systems and infrastructure can support the company's current operations and future business expansion.

Provide recommendations to management regarding technology investments, system improvements, and IT development priorities.

Stay updated on emerging technologies and identify relevant solutions that can benefit the business.

2. IT Operations & Infrastructure Management

Oversee overall IT operations and infrastructure across all venues and business entities, including networks, servers, hardware, software, and connectivity.

Ensure the stability, availability, performance, and reliability of all IT infrastructure.

Monitor system performance and proactively identify and resolve potential technical issues.

Oversee the installation, configuration, maintenance, and upgrading of IT equipment and infrastructure.

Establish preventive maintenance procedures and ensure minimal operational disruption.

Ensure all venues receive consistent and reliable IT support.

Manage IT asset inventory, equipment allocation, maintenance, and replacement planning.

3. Business Systems & Application Management

Oversee and manage business-critical systems and applications used across all venues and departments, including POS and other operational platforms.

Ensure existing systems are properly maintained, optimized, and utilized to support daily business operations.

Work closely with Operations, Finance, HR, and other departments to understand their system requirements and identify opportunities for improvement.

Evaluate and recommend suitable software applications and technology solutions based on business needs.

Lead system implementation, configuration, upgrades, and continuous improvement projects.

Ensure effective system integration and smooth data flow between different platforms, where applicable.

Explore opportunities for workflow automation and digital solutions to reduce manual processes and improve productivity.

Coordinate with software providers and vendors to ensure systems are properly maintained and continuously improved.

Support the development of reliable reporting systems and data management processes to improve operational visibility and decision-making.

4. IT Security & Data Management

Establish and maintain IT security policies, procedures, and access control standards.

Ensure company data and information systems are properly protected against unauthorized access, data loss, and security threats.

Oversee user access management, system permissions, and software licensing.

Ensure regular data backup procedures and data recovery plans are in place.

Monitor potential cybersecurity risks and implement appropriate preventive measures.

Maintain data integrity, system reliability, and business continuity.

Ensure compliance with company IT policies and applicable data protection requirements.

Lead, supervise, and develop the IT team to ensure effective daily operations and service delivery.

Establish clear responsibilities, priorities, performance expectations, and KPIs for the IT team.

Delegate tasks effectively and monitor the team's performance and work progress.

Provide coaching, guidance, and technical support to develop team capabilities.

Identify training and development needs to strengthen the team's technical and professional competencies.

Conduct regular performance evaluations and provide constructive feedback.

Build a proactive, accountable, and service-oriented IT team.

Ensure effective communication and coordination within the IT team and with other departments.

Plan, manage, and execute IT projects, including new system implementations, infrastructure upgrades, and technology improvement initiatives.

Prepare and manage IT budgets, including hardware purchases, software subscriptions, maintenance, and operational expenses.

Evaluate technology investments and recommend cost-effective solutions based on business requirements.

Manage relationships and negotiations with external IT vendors, software providers, and service partners.

Monitor vendor performance, service agreements, project timelines, and deliverables.

Ensure IT projects are completed within agreed timelines and budgets.

Maintain proper documentation of IT assets, software licenses, contracts, warranties, and service agreements.

7. User Support & Cross-Department Collaboration

Ensure effective IT support is available across all venues and departments.

Work closely with department heads and management to identify technology-related challenges and business requirements.

Establish clear IT support procedures, response standards, and issue escalation processes.

Ensure employees receive appropriate training and guidance on using company systems and applications.

Promote proper system utilization to minimize errors and improve operational efficiency.

Act as the main point of coordination for IT-related matters across the organization.

Requirements

1. Experience & Background

Minimum 4–5 years of experience in IT, with at least 2 years in a managerial or team leadership position.

Proven experience managing IT operations, systems, and infrastructure.

Experience overseeing IT across multiple locations or business units is highly preferred.

Previous experience in hospitality, restaurants, F&B groups, retail, or multi-outlet businesses is an advantage.

Proven experience in managing IT projects, system implementations, and technology improvements.

Strong understanding of IT infrastructure, networking, servers, hardware, and software management.

Experience managing POS systems, business applications, and operational platforms.

Understanding of system integration, database management, and reporting systems.

Experience with cloud-based applications, digital workflow solutions, and system automation is an advantage.

Knowledge of IT security, data protection, backup systems, and disaster recovery.

Ability to assess existing systems, identify gaps, and recommend suitable technology improvements.

Familiarity with different software solutions and business applications used to support organizational operations.

Proven ability to lead, supervise, and develop an IT team.

Strong leadership, decision‑making, and problem‑solving abilities.

Experience setting team targets, monitoring performance, and managing workloads.

Strong project management and organizational skills.

Ability to delegate responsibilities, manage priorities, and handle multiple projects simultaneously.

Capable of taking ownership of IT operations and ensuring accountability within the team.

4. Strategic Thinking & Business Understanding

Ability to understand business operations and translate operational needs into effective IT solutions.

Strong analytical skills with the ability to evaluate systems and business processes.

Proactive in identifying system gaps, operational inefficiencies, and opportunities for improvement.

Able to develop practical technology solutions that support business growth and operational efficiency.

Comfortable presenting IT recommendations and improvement plans to management.

Strong communication and interpersonal skills.

Able to communicate technical matters clearly to non‑technical users and management.

Comfortable working with different departments, department heads, and senior management.

Good English communication skills, both verbal and written.

Strong service‑oriented mindset with the ability to work in a dynamic and fast‑paced environment.

What We Offer

Competitive salary package aligned with experience and role scope.

Opportunity to lead and develop IT operations within a growing hospitality group.

Exposure to multi‑outlet operations and various business systems.

Opportunity to drive technology improvements, system development, and digitalization initiatives.

A supportive, collaborative, and team‑oriented working environment.

Employee benefits, including staff discounts across our venues.