IT Infrastructure & Support Intern: Helpdesk & Monitoring

Sunday; Jakarta Pusat; On-site; IDR 11,160,000 - 16,740,000; Full time

Job summary

Sunday is offering an Intern IT Infrastructure and Support role in Jakarta Pusat. The internship focuses on monitoring IT infrastructure, providing first-level end-user support, and assisting with application and database operations.

You will help maintain IT assets and coordinate with the IT team to ensure system availability. Ideal candidates are pursuing or recently completed a degree in CS/IT/IS, familiar with Google Workspace and Microsoft 365, and display proactivity, communication, and

Qualifications

• Currently pursuing or recently graduated with a Diploma/Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• Familiarity with Google Workspace/Microsoft 365.
• Pro-active with high learning initiative.
• Good communication, time management, and teamwork.
• Plus point if as previous similar internship experiences.
• Plus point if has basic knowledge or understanding of networking concepts and security monitoring tools.

Responsibilities

• Assist the IT team in daily monitoring of IT infrastructure and security components, including servers, network devices, internet connectivity, and system availability.
• Support in providing first-level IT support to end users, including troubleshooting basic hardware, software, network, email, printer, and access-related issues.
• Assist in providing operational support for core business applications, including CARE and other internal applications, by performing basic checks, monitoring application availability, documenting issues, and coordinating with application support teams.
• Assist with basic database operational activities, including database availability checks, monitoring database status, reviewing basic logs, and supporting routine database maintenance and backup verification under supervision.
• Support in controlling IT asset check-in/check-out and maintain related asset documentation, reporting regularly to the IT Manager and Head of Department.

Skills

Clear communication

Time management

Teamwork

Pro-active learning

Education

Diploma or Bachelor's degree in Computer Science / IT / Information Systems or related field

Tools

Google Workspace

Microsoft 365

Job description

Sunday is offering an Intern IT Infrastructure and Support role in Jakarta Pusat. The internship focuses on monitoring IT infrastructure, providing first-level end-user support, and assisting with application and database operations.

You will help maintain IT assets and coordinate with the IT team to ensure system availability. Ideal candidates are pursuing or recently completed a degree in CS/IT/IS, familiar with Google Workspace and Microsoft 365, and display proactivity, communication, and