IT Infrastructure Support

HTC Global Services; Jakarta Selatan; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

HTC Global Services in Jakarta is seeking an IT Support professional to assist end users with hardware, software, and basic network issues. You will troubleshoot onsite and remotely, install, configure, and maintain laptops and peripherals, and manage tickets in Jira or ServiceNow to ensure a smooth user experience.

Strong communication and a service-oriented mindset are required, with a 1–2 year background in IT support. A Bachelor’s degree in IT is preferred, and Linux knowledge is a plus.

Qualifications

• Bachelor’s degree in IT or related field.
• 1–2 years in IT Support / Helpdesk / Desktop Support.
• Strong understanding of IT infrastructure (OS, hardware, networking).
• Experience with Windows; Linux knowledge is a plus.
• Good communication and service mindset.

Responsibilities

• Provide technical support for end users (hardware, software, and basic network issues).
• Troubleshoot and resolve incidents onsite and remotely.
• Manage and update tickets using Jira or ServiceNow.
• Install, configure, and maintain laptops, desktops, and IT peripherals.
• Perform basic network troubleshooting (LAN/WiFi, connectivity issues).
• Escalate complex issues to relevant teams when needed.
• Ensure timely resolution and maintain good user experience.

Skills

Strong problem-solving skills

Good communication

Service-oriented mindset

Willingness to learn

Education

Bachelor’s degree in IT or related field

Tools

Jira

ServiceNow

Job description

Responsibilities:

• Provide technical support for end users (hardware, software, and basic network issues)
• Troubleshoot and resolve incidents both onsite and remotely
• Manage and update tickets using tools such as Jira or ServiceNow
• Install, configure, and maintain laptops, desktops, and IT peripherals
• Perform basic network troubleshooting (LAN/WiFi, connectivity issues)
• Escalate complex issues to the relevant teams when needed
• Ensure timely resolution and maintain good user experience

Requirements:

• Bachelor’s degree (S1) in IT or related field
• 1-2 year of experience in IT Support / Helpdesk / Desktop Support (internship included)
• Strong understanding of IT infrastructure (OS, hardware, networking fundamentals)
• Familiar with Windows environment; Linux knowledge is a plus
• Strong problem-solving skills and willingness to learn
• Good communication skills and service-oriented mindset