IT Infrastructure & Operations Specialist

LUXASIA; Jakarta Selatan; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

LUXASIA, based in Jakarta Selatan, seeks an IT Operations Specialist to maintain and secure our distributed network across multiple sites. You will manage end-user support, servers, and IT infrastructure to ensure smooth business operations.

The role requires hands-on experience, vendor coordination, and a proactive approach to security and reliability in a fast-paced beauty distribution platform across Asia Pacific.

Qualifications

• 3-5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
• Strong working knowledge of networking, IT security, systems administration, databases, data storage systems, and telecommunications.
• Solid understanding of Windows Server environment, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience working with vendors and third-party service providers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills with the ability to explain technical issues to non-technical users.
• Able to work independently and collaboratively in a fast-paced, multi-site environment.
• A proactive team player with strong ownership and accountability.
• Willing to be on-call or provide support outside office hours when required.

Responsibilities

• Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
• Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
• Prepare and maintain the records of incident, software licences and other IT assets inventory.
• Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team.
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company’s IT infrastructure, telephony, data recovery and desktop/laptop computer support.
• Establish the IT guidelines and security policies to educate the employees on good IT practices.
• Perform any job-related duties as assigned by the superior.
• Take action on onboarding & offboarding process.

Skills

Networking

IT security

Systems administration

Databases

Data storage

Telecommunications

Windows Server

Active Directory

TCP/IP

Job description

LUXASIA, based in Jakarta Selatan, seeks an IT Operations Specialist to maintain and secure our distributed network across multiple sites. You will manage end-user support, servers, and IT infrastructure to ensure smooth business operations.

The role requires hands-on experience, vendor coordination, and a proactive approach to security and reliability in a fast-paced beauty distribution platform across Asia Pacific.