Assistant IT Infrastructure Manager

LUXASIA; Jakarta Selatan; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

LUXASIA, based in Jakarta Selatan, seeks an IT Operations Specialist to maintain and secure our distributed network across multiple sites. You will manage end-user support, servers, and IT infrastructure to ensure smooth business operations.

The role requires hands-on experience, vendor coordination, and a proactive approach to security and reliability in a fast-paced beauty distribution platform across Asia Pacific.

Qualifications

• 3-5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
• Strong working knowledge of networking, IT security, systems administration, databases, data storage systems, and telecommunications.
• Solid understanding of Windows Server environment, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience working with vendors and third-party service providers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills with the ability to explain technical issues to non-technical users.
• Able to work independently and collaboratively in a fast-paced, multi-site environment.
• A proactive team player with strong ownership and accountability.
• Willing to be on-call or provide support outside office hours when required.

Responsibilities

• Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
• Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
• Prepare and maintain the records of incident, software licences and other IT assets inventory.
• Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team.
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company’s IT infrastructure, telephony, data recovery and desktop/laptop computer support.
• Establish the IT guidelines and security policies to educate the employees on good IT practices.
• Perform any job-related duties as assigned by the superior.
• Take action on onboarding & offboarding process.

Skills

Networking

IT security

Systems administration

Databases

Data storage

Telecommunications

Windows Server

Active Directory

TCP/IP

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Responsibilities

• Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
• Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
• Prepare and maintain the records of incident, software licences and other IT assets inventory.
• Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team.
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company’s IT infrastructure, telephony, data recovery and desktop/laptop computer support.
• Establish the IT guidelines and security policies to educate the employees on good IT practices.
• Perform any job-related duties as assigned by the superior.
• Take action on onboarding & offboarding process.

Requirements

• 3-5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
• Strong working knowledge of networking, IT security, systems administration, databases, data storage systems, and telecommunications.
• Solid understanding of Windows Server environment, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience working with vendors and third-party service providers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills with the ability to explain technical issues to non-technical users.
• Able to work independently and collaboratively in a fast-paced, multi-site environment.
• A proactive team player with strong ownership and accountability.
• Willing to be on-call or provide support outside office hours when required.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.