IT Business Analyst — Payments & Process Optimization

Youtap; Jakarta Selatan; On-site; IDR 133,920,000 - 357,120,000; Full time

Job summary

Youtap in Indonesia is seeking a Business Analyst to gather, analyze, and document requirements across business, functional, and non-functional areas. You will translate needs into user stories, process models, and solution proposals, and work with stakeholders to validate outcomes.

The role requires strong communication, stakeholder management, and experience in Agile/Scrum or Waterfall environments, with proficiency in Jira/Confluence and data tools.

Qualifications

• Bachelor's degree in Information Systems, CS, Engineering, or related field.
• 2–7 years of experience as Business Analyst in payments/loyalty/financial industries.
• Strong understanding of system analysis, process re-engineering, and IT delivery lifecycles.
• Excellent communication, presentation, and stakeholder management skills.
• Hands-on experience with Agile/Scrum or Waterfall environments.
• Proficient in using tools such as Jira, Confluence, Azure DevOps, Lucidchart, Whimsical, Figma, or similar.
• Familiarity with SQL or data visualization tools for analysis.
• Preferred certifications: CBAP, PMI-PBA, IIBA-AAC, or Agile (Scrum Master / Product Owner).

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Translate business needs into clear user stories, process models, and solution proposals.
• Conduct workshops, interviews, and requirement walkthroughs with stakeholders.
• Coordinate with development and QA teams to ensure requirements are implemented and validated.
• Maintain documentation governance, version control, and traceability across SDLC.
• Identify process gaps and improvement opportunities for efficiency and quality.
• (For senior level) Mentor junior analysts and ensure adherence to documentation standards.

Skills

Business Analysis

Jira

Confluence

Azure DevOps

Lucidchart

Figma

SQL

Data Visualization

Agile/Scrum

Waterfall

Education

Bachelor's degree in Information Systems, CS, Engineering

Master's preferred

Tools

Jira

Confluence

Azure DevOps

Job description

Youtap in Indonesia is seeking a Business Analyst to gather, analyze, and document requirements across business, functional, and non-functional areas. You will translate needs into user stories, process models, and solution proposals, and work with stakeholders to validate outcomes.

The role requires strong communication, stakeholder management, and experience in Agile/Scrum or Waterfall environments, with proficiency in Jira/Confluence and data tools.