IT Asset & Configuration Management Lead

CIMB Niaga; Tangerang Selatan; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

CIMB Niaga is seeking an experienced IT Asset & Configuration Management Lead to govern ITAM and CMDB lifecycle processes in Indonesia. You will drive governance, data quality, automation initiatives, and cross-functional collaboration to improve asset visibility and control across the enterprise.

The role emphasizes service mapping, discovery, and AI-enabled improvements, coordinating with Infrastructure, Security, and Operations to ensure regulatory compliance and operational efficiency.

Qualifications

• Bachelor's degree in IT, CS, Engineering, or related fields.
• 5–6 years in IT Asset Management (ITAM), Asset Governance, Configuration Management / CMDB, IT Infrastructure or IT Operations.
• Minimum 2 years of experience managing a team or leading direct reports.
• Experience in Banking, Financial Services, Insurance (BFSI), Consulting, or other regulated industries.

Responsibilities

• Lead end-to-end IT asset lifecycle management (planning, acquisition, deployment, transfer, maintenance, refresh, disposal).
• Establish and maintain IT Asset Management policies, standards, controls and governance processes.
• Ensure accuracy and accountability of enterprise IT asset inventory and CMDB data.
• Drive stock opname, asset verification, reconciliation and audit activities.
• Monitor asset utilization, software compliance, contracts, warranty status, and EOS/EOL risks.
• Develop dashboards and KPIs related to asset health, compliance, risk, and inventory accuracy.
• Collaborate with Procurement, Finance, Infrastructure, Security and Operations to improve asset visibility.

Skills

Analytical thinking

Stakeholder management

Communication

Leadership

Education

Bachelor's degree in IT/CS/Engineering

Job description

We are looking for an experienced IT Asset & Configuration Management Lead to lead and continuously improve the organization's IT Asset Management (ITAM) and Configuration Management capabilities.

This role is responsible for governing the end-to-end lifecycle of IT assets, ensuring CMDB accuracy and integrity, driving asset and configuration data quality, supporting audit and compliance requirements, and leading initiatives related to automation, service mapping, discovery, and operational efficiency.

The ideal candidate combines strong governance and operational experience with a technology-driven mindset, capable of leveraging automation, integrations, analytics, and emerging AI capabilities to modernize IT Asset and Configuration Management practices.

Key Responsibilities

IT Asset Management (ITAM)

• Lead end-to-end IT asset lifecycle management, including planning, acquisition, deployment, transfer, maintenance, refresh, and disposal.
• Establish and maintain IT Asset Management policies, standards, controls, and governance processes.
• Ensure accuracy, completeness, and accountability of enterprise-wide IT asset inventory.
• Oversee stock opname, asset verification, reconciliation, and audit activities.
• Monitor asset utilization, software compliance, maintenance contracts, warranty status, and EOS/EOL risks.
• Develop management reporting, dashboards, and KPIs related to asset health, compliance, risk, and inventory accuracy.
• Collaborate with Procurement, Finance, Infrastructure, Security, and Operations teams to improve asset visibility and control.

Configuration Management & CMDB

• Own and govern the enterprise CMDB to ensure accuracy, completeness, and reliability of Configuration Item (CI) data.
• Define and maintain CI taxonomy, data standards, ownership, attributes, and relationship models.
• Ensure alignment and reconciliation between IT Asset Management and Configuration Management processes.
• Drive service mapping, dependency mapping, and configuration governance initiatives.
• Partner with Infrastructure, Cloud, Network, Security, Application, and Operations teams to maintain trusted configuration data.
• Support Incident, Problem, Change, Risk, Capacity, and Availability Management processes through accurate CMDB information.

Automation, Engineering & Continuous Improvement

• Identify opportunities to automate asset lifecycle, inventory reconciliation, CMDB maintenance, and reporting processes.
• Drive process re-engineering initiatives to improve efficiency, data quality, and operational effectiveness.
• Leverage discovery tools, integrations, and workflow automation capabilities to reduce manual effort and improve data accuracy.
• Collaborate with engineering and platform teams to implement integrations between ITAM, CMDB, monitoring, endpoint management, and other enterprise platforms.
• Explore and implement AI, AI Agent, GenAI, and intelligent automation use cases to improve operational efficiency, asset visibility, user experience, and decision-making.

Leadership & Stakeholder Management

• Lead, coach, and develop Asset Management and Configuration Management team members.
• Build strong relationships with technology, business, audit, risk, compliance, and governance stakeholders.
• Drive ITAM and CMDB maturity roadmap and continuous improvement initiatives.
• Support regulatory, audit, and compliance requirements within a controlled environment.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Information Systems, or related fields.
• Minimum 5-6 years of experience in: IT Asset Management (ITAM), Asset Governance, Configuration Management / CMDB, IT Infrastructure or IT Operations
• Minimum 2 years of experience managing a team or leading direct reports.
• Strong analytical, stakeholder management, communication, and leadership skills.
• Experience within Banking, Financial Services, Insurance (BFSI), Consulting, or other highly regulated industries.