IR Service Engineer

Alloy Enterprises; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Comprehensive benefits package

On-the-job training

Team environment

Zero Harm safety policy

Job summary

Johnson Controls in Jakarta is seeking a Senior Field Service Engineer to service and maintain industrial refrigeration systems across Southeast Asia. You will lead site installations, commissioning, and diagnostics while ensuring high safety standards and customer satisfaction.

Candidate will travel regionally, supervise subcontractors, and mentor the FLSP team. Strong knowledge of refrigeration equipment, PLC controls, and ASHRAE standards is required, with a commitment to safety and reporting

Qualifications

• Industrial & Process refrigeration products knowledge required.
• Screw, Centrifugal and Reciprocating compressor knowledge.
• PLC and microprocessor controls knowledge essential.
• Understanding of ASHRAE standards.
• Familiarity with refrigerants and related safety considerations.
• Strong Health & Safety mindset and procedures.

Responsibilities

• Carry out service, maintenance, commissioning, overhaul, troubleshooting and warranty repair on refrigeration equipment.
• Prepare detailed service reports with findings, observations and recommendations.
• Travel throughout Southeast Asia and other regions to service customers as required.
• Perform service work to high standards in line with policy and best practices.
• Ensure safety and efficiency with minimal call-backs and warranty expense.
• Submit weekly service reports for longer-duration jobs and communicate progress.
• Mentor and train junior team members and supervise subcontractors when needed.

Skills

Industrial refrigeration knowledge

Compressor knowledge

PLC controls knowledge

ASHRAE standards

Refrigerants

Health & Safety

MS Office

Job description

Who we are:

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What you will do:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.


• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations


• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base


• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.


• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense


• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis


• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office


• Supervise subcontractors working on behalf of JCI


• As Sr. Engineer ensure that experience is passed on to the rest of the FLSP team through mentoring and training.


• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition


• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers


• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.


• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

What we look for:

• Industrial & Process Refrigeration products and systems knowledge


• Screw, Centrifugal and Reciprocating compressor knowledge


• PLC and microprocessor controls knowledge


• ASHRAE standards


• Refrigerants


• Health & Safety


• PC Skills: MS Office (Excel, Words, Powerpoint) and Email

What we offer:

• Competitive salary


• Paid vacation/holidays/sick time


• Comprehensive benefits package


• On the job/cross training opportunities


• Encouraging and collaborative team environment


• Dedication to safety through our Zero Harm policy