Integrator Support

PT Moneta Pembayaran Teknologi; Kebayoran Baru; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Moneta Pembayaran Teknologi is seeking a Backend/Technical Integration Specialist to lead the integration of our API platform with client systems.

You will guide client teams through API documentation, sandbox setup, and production deployment, and provide technical consulting on workflows, authentication, data mapping, and ledger operations. You will support testing, troubleshoot issues, and collaborate with product and engineering for onboarding improvements.

Qualifications

• 1–2 years of hands-on experience as a Backend Developer, Technical Integration Specialist, Solutions Engineer, or related IT support role.
• Fluent in English OR Mandarin (written and spoken) for international communications.
• Strong understanding of RESTful APIs, Webhooks, JSON payloads, and HTTP protocols.
• Hands-on experience with API testing tools (Postman, Insomnia, cURL).
• Familiarity with at least one backend language (Python, Node.js, Java, PHP, or Go).
• Basic knowledge of relational databases (SQL) and log analysis tools.

Responsibilities

• Lead the technical integration between Moneta's API platform and client systems.
• Guide client technical teams through API documentation, sandbox setup, and production deployment.
• Provide technical consulting on API workflows, authentication, data mapping, and ledger/virtual balance operations.
• Debug and resolve integration issues (payloads, webhooks, responses, authentication).
• Review client integration logs, simulate edge cases, and perform sandbox testing before go-live.
• Act as Tier-2 support for issues escalated by internal teams or clients.
• Collaborate with Product Managers, Backend Developers, and Merchant Operations to resolve bugs or request features.
• Update and maintain developer docs, integration guides, and code samples.
• Identify bottlenecks and propose improvements to optimize onboarding.

Skills

English/Mandarin communication

Problem-solving

Ownership & adaptability

Cross-functional collaboration

Tools

Postman

Insomnia

cURL

SQL

Job description

Lead the technical integration process between Moneta's API platform and client systems.

Guide client technical teams through Moneta’s API documentation, sandbox setup, and production deployment.

Provide technical consulting on API workflows, authentication, data mapping, and ledger/virtual balance operations.

2. Technical Support & Troubleshooting

Debug and resolve integration issues (e.g., API payloads, webhooks, response status codes, authentication errors).

Review client integration logs, simulate edge cases, and perform end-to-end sandbox testing before production go-live.

Act as Tier-2 support for technical issues escalated by internal business teams or clients.

3. Stakeholder & Cross-Functional Collaboration

Work closely with internal Product Managers, Backend Developers, and Merchant Operations to resolve complex technical bugs or request feature enhancements.

Communicate integration progress, timelines, and technical blockers to both internal management and client project managers.

4. Documentation & Best Practices

Assist in updating and maintaining developer documentation, integration guides, and code samples (Postman collections, SDKs).

Identify common integration bottlenecks and propose process improvements to optimize the client onboarding journey.

Experience: 1–2 years of hands-on experience as a Backend Developer, Technical Integration Specialist, Solutions Engineer, or in a related IT support role.

Language Proficiency: Fluent in English OR Mandarin (written and spoken) to effectively communicate with international/regional clients, partners, and stakeholders.

Core Technical Skills:

Strong understanding of RESTful APIs, Webhooks, JSON payloads, and HTTP protocols.

Hands-on experience with API testing tools (e.g., Postman, Insomnia, cURL).

Familiarity with at least one backend programming language (e.g., Python, Node.js, Java, PHP, or Go) to read and understand client integration code.

Basic knowledge of relational databases (SQL) and log analysis tools.

Nice-to-Have (Bonus Points)

Prior experience in Fintech, Payment Gateways, P2P Lending, or Banking APIs (e.g., BNI SNAP / OGP APIs, Escrow/Virtual Accounts).

Understanding of ledger systems, financial balance adjustments, or Know-Your-Customer (KYC) compliance flows.

Ability to speak both English AND Mandarin is a strong plus.

Client-Facing Communication: Ability to translate complex technical jargon into clear, actionable advice for technical and non-technical stakeholders.

Problem-Solving: Analytical mindset with strong root-cause analysis skills.

Ownership & Adaptability: Fast learner who thrives in a dynamic environment and takes accountability for client success.