Infra & Cloud L1b Engineer — Indonesia (Contract)

Amk Technology; Indonesia; On-site; IDR 180,000,000 - 336,000,000; Full time

Job summary

AMK Technology seeks an experienced L1b Engineer - Infra & Cloud in Indonesia on a contract basis to deliver robust technical support and maintain high service availability. You will work within an MSP framework, manage incidents, and drive continual service improvements.

Ideal candidates have 3–5 years of IT operations or engineering experience, familiarity with ITIL, and a Bachelor’s degree in IT/CS/Engineering.

Qualifications

• 3–5 years in IT operations, technical support, or MSP engineering.
• Based in Indonesia and eligible to work on a contract basis.
• Bachelor’s degree in IT/CS/Engineering or related field.
• Experience with ITIL and enterprise support workflows.

Responsibilities

• Own operational workflows and service delivery within the MSP framework.
• Troubleshoot, manage tickets, and perform root-cause analysis.
• Coordinate incident resolution with regional teams and vendors.
• Maintain KPI tracking, performance reporting, and logs.
• Ensure SLA compliance and security/compliance adherence.
• Provide prompt technical assistance to end-users.

Skills

Customer service

Problem solving

Interpersonal communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

IT ticketing systems

ITIL processes

Monitoring tools

Job description

AMK Technology seeks an experienced L1b Engineer - Infra & Cloud in Indonesia on a contract basis to deliver robust technical support and maintain high service availability. You will work within an MSP framework, manage incidents, and drive continual service improvements.

Ideal candidates have 3–5 years of IT operations or engineering experience, familiarity with ITIL, and a Bachelor’s degree in IT/CS/Engineering.